(212) 736-5000

401 7th Ave
New York, NY 10001 40.75025 -73.99117

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Neighborhoods: Chelsea, Midtown

PENN5000.COM

Years in business

Established in 1919

Last updated 8.05.11

Category:

Hotels & Motels, Government Contractors

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Reviews & Ratings for Hotel Pennsylvania

4 Star Rating: Recommended

65 reviews

What users are saying:

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Reviews from:
4 Star Rating: Recommended

03/25/12

Just home

by burtongq5

We were dreading this hotel after reading some of the reviews here. We stayed on the second floor in a very large room. It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals.us They usually have some pretty good deals on there!

4 Star Rating: Recommended

03/23/12

Basic rooms, but good for the price

by sharry8958

After reading many reviews after booking this hotel I was very nervous about staying here and expecting the worst. It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals.us They usually have some pretty good deals on there!

5 Star Rating: Highly Recommended

03/01/11

Location Excellent!

Contributor

The location was excellent and the staff was fantastic. Cythnia was especially helpful when I was not feeling well. The door of the room was shaped like a submarine capsule or asylum door. It was very amusing. One of the compters was not working in the lounge but the free printng and faxing was great as part of the 500 club. Also, the force of the water from the shower was like a pulsating massage. I enjoyed my stay and will be a repeat customer.

1 Star Rating: Poor

04/22/10

DO NOT STAY AT THIS HOTEL

by Soleares

I actually saw the comments of this hotel before I went to NYC. But I didn't want to believe. However, when I arrived at the hotel I realised that all those reviews were true. ESPECIALLY: If you wish to get a city tour of NYC DO NOT get it from the hotel. They will give you missing information. We wanted to get a city tour and an access pass to top of the Empire State Building. There are 2 type of passes. One is regular which you can go to the 86th floor only nad the other one is express which you can go to the 102nd floor. We bought the express one. However, when we went the the empire state building the security told us that this ticket does not allow us to the 102nd floor. We were shocked. We said that we have an express pass which we paid more money. They said express pass only allows to go to the 86th floor.

The next day we went to that kiosk and complained. They said, they had a new empoyee under still training and when he realised the mistake he tried to reach us from our room. Of course we were not in the room because we went out to see the beauty of the city. The guy under still training hasitated to leave a voice mail to the room phone.

This was so unbelievable and unacceptable. Even if we go to NYC again. We WILL NOT stay at this hotel.

DEFINITELY NOT RECOMMENDED TO ANYONE.

  • Pros: location
  • Cons: rude and unknowledgeble staff, small and dirty rooms.
1 Star Rating: Poor

07/17/09

Hands down the most disgusting hotel i have ever stayed

by themindhealer

This is easily the most disgusting hotel I have ever stayed. I wanted something close to Madison Square Garden. I didn't need anything fancy. However, I was not prepared for this awful hotel. The window had hand prints, the mirrow was rusted, the bathroom door looked like a large dog had chewed on it for hours, the tile in the shower was falling off, the bottom of the shower was black with mildew, the air vent was dirty, the outlet plate was broken. When I complained to them they said "Our hotel is old." I tried to help them understand that age had nothing to do with it. It was FILTHY. I'd love to post actual pictures as opposed to the ones on their site. I wouldn't stay there again if it was free. If you are dumb enough to stay there at least make sure you have had all of your shots first.

  • Pros: i lived to tell about it
  • Cons: dirty, falling apart, indifferent staff
1 Star Rating: Poor

10/30/08

Are you kidding me!?!?!?!

by jaycee23

So, I was out of town for a month and my boyfriend wanted to welcome me back with a nice quiet, fun night in a hotel. This place is a joke, the lobby is beautiful but besides that it's a dump. Once we walked in my boyfriend's excited expression turned to a redfaced frown. The bed was as hard as a rock, the view was terrible the paint was chipped, the water was brown when I first turned it on. The cleaning staff kept banging on our door because there wasn't a Do Not Disturb sign, They made a lot of noise outside our door, conversing and what not. You know I'm so over Manhattan trying to make things seem so nice because its in Manhatttan, this place was a joke. My boyfriend was mad because he planned a nice night. We went to St. Marks hotel one night and it was way nicer than this place. Save your money!!!! Or ask to sleep in the lobby!!!

  • Pros: Nice Lobby
  • Cons: Small rooms, inconsiderate cleaning staff, uncomfortable beds, too pricey, bad view, small bathroom, dirty
3.5 Star Rating: Average

12/27/06

A historic landmark across the street from Penn Station.

by Contributor

The Scene
Glen Miller immortalized this hotel in the song "Pennsylvania Six-Five Thousand," back when it was the Statler. The building was designed by renowned architect Stanford White in 1904 and has a long, rich history. It's a bit of a shame that it now caters to a mostly business clientele who take advantage of its proximity (five blocks) from the Jacob Javits Center. It's also directly opposite Madison Square Garden.

The Details
Some of the 1,700 rooms have streamlined and modern looks, others have French rococo effects. But all are spirited and brightly lit, with a uniform lack of clutter. Downstairs, ballrooms and boardrooms abound. In addition, the property offers the Penn 5000 Club, with private check-in, upgraded amenities and easy access to business services. Guests may use (at discounted rates) the fitness center next door, which has an Olympic-size pool. Other facilities include a transportation desk and secretarial services.

4 Star Rating: Recommended

08/09/06

For the Budget Traveler!

by kristinetdb

You truly cannot beat $150/night for this hotel. It is not the Four Seasons or the W but it will do. I stay here every time I visit NYC which is about 3-4 times a year. It is in the center of it all. With Penn Station and Madison Square Garden across the street to watch those basketball games. One time I stayed here and we had to share a twin bed. But when I went back I had a larger room, queen bed and a mini-fridge. It's just a toss up on what room you get. I will be staying there again in 2weeks.

  • Pros: Budget, Location
  • Cons: Elevators
2 Star Rating: Below Average

08/26/05

Horrible.

by supermodeldior

My stay here was horrible. Even though I was paying $150/night it felt like I was in a closet with a matress in it. The rooms feel like they have 50 square feet in them! After making my reservation, I read reviews and wanted to change hotels but they insisted that my stay would be perfect-WRONG! The lines are long and you cant reach housekeeping, the front desk, or anywhere else from the room telephone. I was about to die! The only good thing was that there was a buisness center down the hall from me in which I got to watch tv and make myself a good cup of coffee in. NOT RECOMMENDED!

  • Pros: good location, good buisness center, moderate prices
  • Cons: horrible service, small rooms, not worth it!
2 Star Rating: Below Average

05/30/05

Don't Expect Much More than a Place to Sleep

by thelethalkitten

I realize it wasn't the priciest room in Manhattan, but what I got looked like a low-end motel room, or a closet with a bed in it. Hotel lobby and entrance is beautiful, but the rooms themselves are sub-par. The bathroom was small but looked clean. The bed was ugly, the furniture was unattractive...the kind of place you'd pay about 45 bucks a night for if it wasn't for the fact that you were in New York. If it's in any way worth it, it's for the prime location and attractive EXTERIOR, but not much else.

  • Pros: Location
  • Cons: Price, Quality of Room, View

Showing 1-10 of 27 reviews

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