White Glove Elite
New York, NY 10001-3803
Phone: (212) 684-4460
02/28/2007 Posted by schmam
I laughed when I read the below review because it so uncannily described my most recent experience. I have hired cleaners from White Glove Elite in the past with very positive results. Then, last week, our cleaner showed up and had an attitude from the moment she walked in the door. After 2 hours she had finished only our kitchen, although coincidentally my nanny was out for about 1.5 hours of those 2. After 4.5 hours she had finished our kitchen and 1 bedroom. When I complained to the company, they told me she was "one of [their] best cleaners" and that I had to pay her the full amount. They never offered me a fix of any sort. When my nanny gave the cleaner the check to the nearest 15minutes (why round up when someone hasn't done the job?) she starting screaming, saying we were petty people and refusing to leave. My husband had to go home from work AND we had the doorman go to escort her out to be sure my kids were safe. When my husband then called the company, they apologized but, again, made no offer to remedy the situation. Suffice it to say this is the last time we will call White Glove Elite.
Pros: I have had some very good cleaners
Cons: Even one cleaner like I just had is not worth it
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