Essex
New York, NY 10002
Phone: (212) 533-9616
05/12/2008 Posted by SK1994
I had a horrible experience here. Besides the fact that the food was inedible, they advertised their brunch to include 3 alcoholic beverages. However, because we were there before noon, they could not serve us alcohol, but still charged the full fare (which was more than usual because it was Mother's Day). When we complained about their dishonest advertising, thinking we should not pay the full price, the manager was extremely rude and condescending, telling us it is "common knowledge" that restaurants can't serve alchohol before noon, and that we couldn't stay at the table since they had people waiting. She told us we could sit at the bar for our drinks, even though the bar was completely full with nowhere to sit. I don't mind not having the drinks, but we should not have been charged the full price, and the manager's attitude was unexceptable. Clearly customer service is not a concern for them. Some advice: don't ruin your Sunday at this place - terrible food, terrible service, and a terrible time!
Pros: open windows, lots of light
Cons: dishonest advertising, rude manager, BAD food
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