Doyle & Doyle Jewelry

04/21/2008 Posted by Lyim

I love this store! They have an amazing collection of jewelry- from really weird, to outrageously beautiful, to practical and wearable. Their collection is so large that they don't have room to display it all in the show room. But the sales people are all really nice and helpful. They will bring hidden treasures out from the safe to show you. It is like going to a museum where they let you touch the art!

Pros: Awesome collection, Fun, helpful staff.

Cons: Can get very busy on weekends.

04/18/2008 Posted by JPWeiner

I took my fiancee's antique engagement ring here to be shanked (thickening the band to make it stronger) It cost $400.00 and a few weeks after she picked it up she noticed it had warped considerably. She took it back to them only to have them suggest that her rough treatment of the ring was the reason for its condition. They were very defensive and dismissive and even sugessted that they would not do more work on the ring becuase my finacee would just come back and complain. They offered no refund or any other path to our satisfaction. I called them and left a message with a sales clerk who assured me the owners would be notified. Two days later I called back to see what was happening. The woman I spoke to said she had heard something about my problems but there was nothing they would do. A very dissapointing experience all around. Be wary of their work and their attitude.

0 out of 1 people found this review helpful

04/16/2008 Posted by marthapeters

I went to resize and shank a engagement ring which I got from a different store. It is platinum . That was o.k. . After the ring got shanked by Doyle and Doyle it bent exactly where they shanked it. I asked for detailed information and the women was not helpful at all. I told her the problem and she instantly said I was accusing her. I asked her what the next step was to make sure the ring did not bend again and she wouldnt answer me . I asked her for a estimation for shanking it again. She would not answer me. She said I must of banged it. I did'nt. I have only had it for a month. They really let me down. Why did'nt she tell me how much it would be? I have no idea. The moral to the story is........THEY are NO good!

11/19/2007 Posted by gretchenz

every time i step in to Doyle&Doyle, i absolutely love the atmosphere, from the music choices to the interior. they've recently changed it around a bit and the facelift really shows that they must be doing something right! every employee is super-informative- they know the story behind the jewelry, wether it's a style lesson or an interesting tidbit about the piece itself..i'm all for learning something to hear the story behind my purchase! i've received three gifts from the shop: a pair of earrings and ring from my husband as well as a ring from my parents. i have to admit that picked out the latter. the jewelry is displayed in different vignettes throughout the shop and it's fun to look at the combinations in the cases, as they always feature something unexpected in every case. there's lots of different price points too, so you don't have to think that you need a lot of money to get a little something special...in additon to personal gifts received, i've purchased a few gifts for friends too..and they've all been greatly appreciated. i recommend this shop above all other estate jewelers, the prices are amazing and you'll always come back to see what's new....oh! i forgot the engagement rings as well as great gifts for guys....you have to see for yourself...i'm running out of word space!

Pros: super friendly staff, great music that keeps male shoppers comfortable!

01/29/2007 Posted by mayfair06

When my fiance and I began the arduous task of finding the perfect engagement ring, I knew right away that I wanted something unique and special. I also knew that I wanted a piece of jewelry that looked like it could have been in my family for years. In my quest to find just such a ring I repeatedly stumbled across Doyle and Doyle on the internet. My fiance and I found the perfect art deco, platinum, diamond ring. I was a bit wary about ordering something as important as my engagement ring online having never seen it in person but thankfully we went ahead and did it. My ring is even more spectacular in person. I am frequently asked about it by friends, co workers, or even complete strangers! Everyone thinks it is an heirloom piece, and they all say it is the most beautiful engagement ring they've ever seen. My fiance and I are planning a trip to NYC for next year and I can't wait to go to Doyle and Doyle in person.

09/22/2006 Posted by jjohnisaac

When I was ready to get engaged I started asking around about where to get an engagement ring as special as my soon to be fiancé. One name that kept coming up was Doyle & Doyle. They came very highly recommended by a number of friends who had purchased there, and it seemed that whenever I noticed a great ring inevitably it came from Doyle & Doyle. The store has, in my opinion, the best selection of antique and estate engagement rings in the city and a very wide price range. I really liked the relaxed atmosphere of the store. The sale staff was extremely helpful and patient and not at all high pressure like the diamond district. I went in a number of times before finally choosing the perfect ring. It is a small store, so at times (especially weekends) the store could get very busy. I had to wait for help on occasion, but it was worth the wait because when it was my turn I was never rushed by my salesperson. I was also told that I could make an appointment to ensure that my salesperson would be available when I arrived. Doyle & Doyle made the whole process pain free and actually very enjoyable.

Pros: Very helpful, patient staff.

07/19/2006 Posted by casatina

The jewelry at Doyle & Doyle is fine and original but the service is unpredictable. On my first visit to the store, I was sure I was going to buy my engagement ring there. However, when my fiancee made an appointment to view possible diamonds for the ring, our spaced out salesperson produced only ONE. That was only the first turn-off. When I inquired about what a copied antique ring might look like, I could not get a straight answer from two different salespeople. When I complained about the service, the owners were nonchalant. Ultimately, I went from "dying to buy a ring" to "running fast to the next jewelry store."

06/28/2006 Posted by seret

I just got proposed to with an art deco engagement ring from Doyle and Doyle and it is beautiful!!!!! Their selection of jewelry is amazing! They don't have a big selection but they have an amazing selection! Each piece is unique, antique and completely to die for! The only quam I have with this shop is that I brought my ring in to be sized and appraised and found the girl behind the desk to be so solemn and uninviting. She didn't smile, barely said anything, much less congratulations, barely had an idea of when my ring would be back and seemed just plain blah! It was almost as if she was half asleep. My fiance said she was like that too when he bought the ring. I feel that since many people are buying engagement rings and other jewlery there for happy occassions the staff should be a little more inviting and approachable but if you could care less about customer service and are just looking for some killer jewelry then go to Doyle and Doyle!!!

08/25/2004 Posted by hlipkind

My fiance and I looked all over for an engagement ring and we found the perfect antique ring at Doyle and Doyle. The sisters were honorable and have some really nice rings. We are very happy.

07/16/2003 Posted by maxim11211

The Doyle girls are REALLY nice! They were very accomodating and helpful with my selection. When I had to return my purchase (through no fault of theirs), they were very understanding. The whole experience was absolutely hassle free. I bet that's not true for many jewelers. At Doyle & Doyle, they definitely make sure that the customer is happy!!!

Pros: Great service