Paragon Sports

08/20/09

Good Selection of Clothing - Awful Staff

by Hikingbloke

Moved to NYC from Conn. Was excited to see such a big, established outdoor supply store. Went to buy some crampons. None of the staff seemed to know what i was talking about. Two staff directed me to the wrong place in the store. Put it down to a bad day, but each time I have gone for other things I get the same crappy service. Try EMS or Tents and Trails - MUCH better.

• Pros: Great range of outdoor clothing
• Cons: Staff are unhelpful, unknowledgable

07/27/09

great selection, not great service

by nygangster

This probably the most frustrating store that I know of, just cause they always have what I want, but in order to get it, the struggle makes it barely worth it. The sales staff can be inconsiderate, and will either completely ignore you or be super aggressive depending on whether or not their department uses commissions. Still, if you need some really good sporting equipment in new york city, then I'm sorry to say it, but you'll end up in Paragon. It's got everything you'll every need, if you can make it through the shopping experience.

• Pros: they've got everything you'll ever need
• Cons: High prices, Horrible staff

06/29/09

The WORST experience..BEWARE....

by agv5150

My mother is a 60 year old woman who went into Paragon because I purchased a 100 gift certificate for her for Xmas. She is a swim instructor. She is always desparately trying to find appropriate swimwear, sports bras and sportswear that she can use for work. Being older and working in a pool, finding the right items can be tough. I thought Paragon would be the perfect place to try to find the specialty items.

She went, found some pieces and purchased them with the intention of trying them in the privacy of her home and returning what did not work. A week later she went to return the items and was accused ob being a "STYLIST" and could not return them. Granted she purchased over $800 worth of merchandise. However, in paragon that bill racks up very quickly. There is a clause on the back of the receipt that states items purchase as props for shoots, etc...can not be returned.

She purchased about 15 items....different sizes and styles of similar items in an effort to find something that would fit her comfortably for work. She explained that she was not a stylist, just someone trying to find the right fit and not having any luck. THEY REFUSED TO RETURN THE MERCHANDISE CLAIMING SHE WAS A STYLIST.

She was beside herself. A 60 year old swim instructor does not have $800 to throw away just because some company is making up insane policies to keep people's money. She even called the cops to explain the situation. Even they tried to convince the manager to do the right thing...the manager's response was to take him to court...that he would prove she was a stylist. THIS IS CRAZY!!

This is a large store taking advantage of an innocent shopper. She was making a return in the correct amount of time...the correct way..and being told no for an INSANE REASON. Now she has to take them to court????? This is crazy! She is being penalized for purchasing items and needing to return them because the fit was incorrect. I feel so badly for my mother.

This was supposed to be a nice gift which has turned into a nightmare. This NYC "Landmark" should not be allowed to do this to people! So much for customer service. They treated her like a criminal....like she shoplifted items, not someone who was following their policy of returning items within 30 days.

I am so angry at this situation...not sure if I should call a lawyer, media friends....or scream from every internet mountaintop about this incredibly WRONG practice. Soooooo.....for those of you that buy items....even a few too many items because god forbid you want to try them at home and think about your purchase...THIS IS NOT THE STORE FOR YOU...they might claim you are a stylist and KEEP YOUR MONEY!!!!!!

• Pros: NONE
• Cons: Customer Service

05/13/09

jenn coccarelli is paragon's worst

by juleschenn43

If you've ever had dealings with this manager its easy to see paragon is pulling from the bottom of the employee pool . Asked to speak to a manager and this is what I got.She has got to be the most phony people ever. Maybe Paragon will wake up and get some better managers.

• Pros: none
• Cons: manager must be on something

02/08/09

Ruined my boyfriend's birthday

by MarissaMc

I created this citysearch account solely to warn people about this horrible place. I ordered a watch from them on a Thursday and put down a deposit. 3 different staff members swore that I would have the watch before Feb 4th (my boyfriend's birthday which was about two weeks later.) The Monday following that a woman called from their shipping department demanding more money from me because it was a special order. She would not tell me her name. I immediately went to the store and Brian swore to me that the watch would be in within the next week and a 1/2 at which point i reiterated that if it did not arrive by the 4th i did not want it. Noone would take my complaint regarding the crazy screaming woman from the shipping department. February 4th rolls around and I call to see if the watch had arrived and I was told "someone from shipping would hopefully call me back the NEXT day." Noone would answer my questions, make eye contact at the store, or tell me IF the watch would ever arrive. I had to cancel the order and find another gift.

• Cons: staff

01/30/09

Jen is the worst manager ever !!

by Donandlinda

We were in Paragon sports ,We had some ski questions, some of the sales staff were on point but one guy didn't know much and when we talked to the manager Jen oh my god she was short with us and seemed out of it. We just wanted to buy some ski's after a half hour we ran out of there.Paragon has good stuff but that manager sucked.

• Pros: good stuff
• Cons: bad manager

01/13/09

Marlon You rock

by honeyoatgirl777

Ive never been skiing before so I didnt know where to start When I got i there I thought I was @ times square during rush hour so I ask this guy name marlon if he could help me Let me tell you When I go shopping I never ask guys for help Unless there the only person there because there divas and they tend to be rude He had like 4 people asking him for different jackets and pants and was nice to everyone I was amazed because any where else they just say there out so he comes back to check on me I went for the prada because they had a sale 40percent off and I wanted to go in style he gave me so much product information I asked him how long hes been doing this she says just since sept but hes and fashion designer and knew quality fabric so he picks out about 5 pairs of pants to try on I didnt know what to look for or how they should fit so i ask the lady who appointed me the room she cut me off before i could finish and said im not a salesperson you have to ask them very rude I wantedto tell her im not a flood but your pants or flooding and red hair died in the 80's so this really old lady comes and say try the other ones on so i do and there to short and i couldnt close them and sh says there perfect i know she was just trying to make a sale then he comes to check on me saved i thought he recommenced me a pair of north face tight fitting pants they fit great and were cheaper then the older lady comes back over and says how did everything fit i say marlon found me these north face pants she smiles like people do when the swear to you in there head and puts something back in her little purse under her blazer later i find out that was stickers to show who helped you after about 2 hours i had the perfect outfit i went to the from to tell some one what a great job he did I asked him he he was the manager he says yes and roll his eyes after i told him how great marlon was he roll his eyes again and say he have a lot of good sales people

01/03/09

A sales staff of rude and unknowledgeable individuals who can care less if you find what you need or not.

by jenny10016

Worst Shopping experience. Too bad there are no other good ski shops in the city!!! The service is horrible, I was sent upstairs then downstairs then upstairs again all to find out that I could have found all my items on one floor. The service is short, unknowledgeable and rude. I can go on and on but I will leave only one word of advice...If you can...Avoid Paragon!!!

• Pros: Have a variety of sporting goods
• Cons: Crowded. Unhelpful Sales staff.

07/16/08

Terrible Service

by emmainnyc

I have been trying to buy a pair of sunglasses from Paragon for the last 10 days and I have been given the complete runaround. They may have extensive stock but that's where the pros of shopping here end. I have been told a different story by almost everyone I have spoken to. I have been given misinformation from "the glasses are on order" ; " they came in the other day and have all sold out" ; "they are no longer making them" to "we have them upstairs in the stock room, they just need to be unpacked". Come on guys - get your act together. There is no excuse for such poor and oftentimes rude customer service. I wouldn't mind being told they are not available but just give me the correct information. I will not be shopping here again, even if they are the only store stocking what I need. Jack Rabbit and SBR Multisports are much more friendly and helpful.

• Pros: Good selection of stock
• Cons: Really awful customer service

07/15/08

Bad Service and expensive prices!

by nycgal1010

The below reviews sum it up with rude, ignorant staff! Moving to NY from CA where sporting good stores are everywhere I am used to sales staff that take pride and are knowledgable in the dept they work. Too bad there are not more choices in NY. But until someone opens a decent sporting good store where you can get staff that is more than about being cool, ignoring customers and talking to each other I will buy online or in CA when I am visiting!

• Pros: None
• Cons: Expensive, rude staff that lack knowledge on dept working