Veniero's Pasticceria & Caffe
New York, NY 10003
Phone: (212) 674-7070
01/19/2007 Posted by alice859
This review reflects my own personal opinion and is not to be associated with any place of business. However, I think its necessary to warn others that ordering a cake from this "renowned" pastry shop is like asking for rain in the Death Valley. It isn't going to happen. You call to ask why your cake has still not arrived and the reply you get is that it is on the truck. Fifteen minutes later, you have a party and no cake. What you do have are plastic forks and paper plates and a room full of hungry people. Another fifteen minutes later, you call and are put on hold for over ten minutes just so they can tell you that they cannot find the cake on the truck or in their refrigerator. "Sorry, we can't find it." A sixty dollar cake has vanished. No explanation is offered. From their perspective they don't have to care about the inconvenience they've caused you because they are after all famous. You can just run along and buy your cake from some other place. The loss of your business doesn't put a single dent in their profits. They continue on. They apparently think they can be as other reviewers have said, "rude" and "surly" to their customers and even downright incompetent with no consequence. Are they right?
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