New York's Little Elves
New York, NY 10003-7529
Phone: (212) 674-2629
07/11/2007 Posted by lb_2007
I was very excited to use this cleaning service as I had seen and read several TV & News magazines that gave it exceptional feedback. Unfortunately, unless they're doing a PR piece for themselves in your apartment, one can not expect the same exceptional experience. The maid they sent didn't speak enough English for me to communicate with her, without a lot of “charades" type effort. She grumbled the moment she arrived about the state of apartment. She left the trash bags in front of my apartment instead of the obvious designated area on the side street. The cleaning job, while adequate was not thorough like I had read about. Dust in corners, under the bed, shreds of used paper towel in the refrigerator, etc. The woman who answered the phones sounded scattered and unprofessional: She said that she would call back with their availability, then didn't, asked for my credit card information twice, promised a window cleaning service would contact me, that didn't and she never followed up on how the woman did and if I was satisfied. The kicker was that they cost, almost three times what Miracle Maids charged me to clean my apartment this past February. $306 vs. $128 for the same job! My suggestion: Save yourself the frustration & money and hire another cleaning service.
Pros: The "thrill" of using a service (wrongly) endorsed by NY Magazine, NY Post, etc
Cons: The poor and expensive outcome of using them.
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