Eye To Eye Vision Center

09/24/2008 Posted by flute

I ordered contact lenses in July- it's not mid September and I'm still waiting! When I initially had my eye exam, I was told the lenses will come in about 1 week. For the next month I kept popping in and calling to see if they've got them. Every time I was told "Next Tuesday".... and 2 months passed and the lenses aren't here yet! It's also a bit hard to get a refund from them, so if you are going to order lenses I suggest you don't pay for them in advance. It's such a shame because the location was so convenient, the staff were very nice... just no lenses!!

08/08/2008 Posted by YvetteDejesus

Eye to Eye has great service, knowledgeable and friendly eye doctors, and good prices.I was a walk-in during lunch hours with a coupon that included an exam and two boxes of contacts for a great price. I was seen promptly, given an exam and new contacts were ordered.

07/26/2008 Posted by PaoNY

7 weeks for lens processing and still no sign of lenses. I have gotten the same lenses within a maximum of three weeks so the complexity reasoning doesn't make sense. Every time I call the person answering doesn't know the status or has to check with some one, but no one ever calls back. The sad part is I have made the payments for the eye exam and lenses. The doctor is fine but the service afterwards is just plain bad.

07/26/2008 Posted by ckooo

I have really bad experiences there. It took 3 weeks to get my sample contact lenses and I'm waiting to get my ordered contact lenses for more than 3 weeks, Whenever I call, nobody wants to have responsibility for my order. Whenever I go there, I have to wait for long time. Maybe,, because they already have charged me$$$($150 for a short eye exam and $43 per box which I can get a half price from web store------), so no need to make effort to get me the order..... That's very sad.... I will never go there again after I get my ordered contact lenses. I'm not sure when I can get them though,,,, If your time is precious, I do not recommend you to be there.

1 out of 1 people found this review helpful

04/21/2008 Posted by alcow

Eye to Eye Vision Center is great. They really know their business and they care about their customers. Time and time again they do what they can to help and please the customer. Dr Alan Cohen is professional, attentive and cares about this patients. Every time I go they answer all my questions and really help me out. Thank you to them.

Pros: Service, knowledge, location

Cons: none

03/13/2008 Posted by phishyeel

Not only did I get an appointment hours after I called, but a few minutes into my exam (for which I was immediately taken when I arrived), the doctor advised me to go immediately to the Eye & Ear Hospital ER since my eyes had been badly damaged (it was after regular working hours for most opthamologists) and were causing me substantial pain. I was told at the hospital that my optometrist had told me to do the right thing since if I had waited any longer I could have potentially permanently damaged my eyes. The following morning, Eye to Eye told me I could come in as soon as I could to see Dr. Cohen and that he would examine me and get me a pair of glasses that very day since I had lost mine and was not allowed to wear contact lenses due to my malady. He was extremely friendly, clearly answered any questions or concerns I had, and made me feel sure I could place my confidence in him. The turn-around time for the glasses was about four hours! Unreal. Prices were also fair and that $100 Citysearch coupon? Totally legit and no strings attached. Will definitely be making this my new optometrist.

Pros: Got glasses the same day, saved my eyes, friendly

Cons: A rude customer literally screaming over the price of contacts