Liberty Helicopter Tours

09/23/08

Bad Service

by luckytobeme at Citysearch

We were rudely treated and walked out! We were kept waiting for over an hour before they told us what was happening. It would have been nice to know in advance that the airspace was closed due to the president and that they had no idea what time they'd have us fly. After we were told they said probably 2 to 3 more hours of waiting because we needed to be searched???? so we went to another company.

• Cons: no one to give us a straight answer

07/17/08

Terrific, far better than the competition.

by carriekaye at Citysearch

We had a terrific helicopter ride after experiencing a horrific miscommunication with their competitor. The staff was friendly, the tour was fun, and I enjoyed myself immensely.

02/01/07

Wonderful Experience

by superdor at Citysearch

I had read all the reviews on-line and was more than nervous about purchasing the tour for my husband's birthday. There was no way we could have been happier with the entire experience! The staff was very helpful, friendly and professional. The tour was breathtaking and informative. The pilot was amazing (it was very windy, but the ride was great!). We definitely got more than our money's worth from this adventure, and I will be treating other family members to this experience of a lifetime in the near future!

• Pros: Friendly staff, great pilot, lots of fun!
• Cons: none

12/11/06

Rude, Long waits

by sshar06 at Citysearch

We double confirmed a 4pm reservation, but they told us without an apology and in a rude manner that we were delayed 30-45 minutes. We decided to wait 30 mins, but it then became another 30 minutes and we didn't want the tour in the dark. They would not refund our money and we had to rebook.

Everyone we talked to in the waiting room was in the same situation with Liberty. Familes from overseas were waiting 2 hours and their kids were getting restless and upset. From our conversations, I gathered that everyone had booked well in advance and that the company just overbooks as a policy and then makes people wait 1-2 hours. This is not only a bad policy, but the staff is so rude and unapologetic that the whole thing becomes a big turn-off. We really don't want to go back to this company, but since they wouldn't refund us, we have to.

There is another company in the same building that was running on time and doesn't even book tours once it is dark. Everyone using their service looked happy and excited. Everyone in the Liberty line looked miserable.

• Cons: Very rude, Long waits, shabby facility

Share a sky-high view or charter the whirligig yourself.

by Contributor at Citysearch

In Short
The helicopter tours range in price, time and area covered, from a quick fly-by of major sites like the Statue of Liberty and the Empire State Building, to chartered journeys to various locales in the region, including Atlantic City. Climate control along with an expanded cabin ensure that comfort accompanies the view. Each chopper seats up to six passengers plus the pilot, and walk-in passengers are welcome at this location.

05/23/04

Disappointing Chopper Svc

by dfontoura at Citysearch

We were told b/c we didn't have a reservation we would have to wait 1-1.5 hours. We were sequestered in a small modular office w/ about 50 others; after over two hours and others behind us in line being called ahead of us, we finally asked if we had been forgotten. The customer svc response was dismissive & deplorable; their primary job, it seemed, was to cram through as many people as possible, as quickly as possible. After paying $105 each for a 10 minute ride (advertised as a "10-12 minute tour") w/ , the total time we wasted there was about 2.5 hours. The one blemish on an otherwise memorable NYC wknd.

• Pros: chopper ride
• Cons: , poor customer svc, long waits

08/29/02

I'm High On Liberty

by David_Laster at Citysearch

Some of the most spectacular views of NYC I've ever experienced. Only wish is that it never stopped. I wanted to ride the tour again and again. Be careful, it's very addictive.

• Pros: Pleasantly Addictive, Great Fun, Didn't Wait Long

08/28/02

Whirling Dervish

by Tom_Valena at Citysearch

I felt like a Tazmainian Devil spinning over the greatest city in the world. It was one of the best experiences of my life. New York has never looked so cool. Highly reccommend no matter what the cost. Kids and adults would love this service.

• Pros: No waiting time, Very Fun, Exciting

08/24/02

Fly Girl

by Donald_Alexander at Citysearch

I've been flying for 10 years and have never flown in such a comfortable helicopter. Apparently this company just bought a brand new fleet of helicopters. I think they're called EC 130's from Eurocopter. Wide body and plenty of leg room. Once of the best tours I've ever had of such a great city. Very safe company and the staff were all excellent.

• Pros: Fun, Safe, Friendly

08/24/02

Best Expierence!

by Pat_Signer at Citysearch

The tour was excellent and well worth the money. Yes, it's a little expensive but it's a once in a lifetime expierence. The staff was superb and very safe with what they allowed on the helicopter. The pictures we got while in flight came out beautiful. Everyone should do this tour.

• Pros: Friendly Staff, Very Fun, New Helicopters