A Factory. Over-booked every 20 minutes, crowded, small, hectic waiting area, running nearly 30 minutes late upon arrival without prior notice.
10/06/2007 Posted by naturopunc
Bookings are every 20 minutes, I arrived to find a jam packed waiting room (one client waiting with three huge dogs in the middle of a very small waiting area) all seats were taken. I was invited to sit outside on a bench in very hot weather. This is not a calm, healthy environment to bring a terrified pet. I was expecting professionalism, consideration, and respect when I entered. I walked into a chaotic, over-crowded mess. I canceled and left. I arrived a few minutes early and gave notice that I was leaving, more than The Heart of Chelsea staff offered me. Perhaps Heart Attack in Chelsea would be more fitting.
Obviously lots of money to be made is the life force running through their veins.
Pros: Staff is kind and friendly
Cons: Owners are about big money. Policy is to over-book, not notify clients, expect them to wait forever.
Response from this business
Heart of Chelsea Animal Hospital response to Naturopunc review.
Posted on 10/22/2007
Dear Naturopunc,
Let me apologize for any discomfort that our hospital setting may have caused you and your pet.
Your strong accusations of a lack of professionalism, an unhealthy environment, and greed motivation were unfair and unjustified. We strive to make pet health care and customer service exceptional at Heart of Chelsea.
Unfortunately, our space is small. To compensate for this minor detail, we run a very tight ship.Our facility is very clean and efficient.
Client wait times are kept to a minimum. Our Doctors’ reason for practicing veterinary medicine is their love for animals and their passion for medicine. Our staff is exceptional. They are extremely compassionate, educated and understand the importance of excellent customer
service.
Once again we are sorry you perceived our facility to be chaotic. We hope you will allow us another opportunity to facilitate your animal care
needs and give you a great experience.
Sincerely,
Tal-Practice Manager
