Chelsea Wine Vault
New York, NY 10011
Phone: (212) 462-4244
Fax: (212) 463-9589
Ratings & Reviews Summary for Chelsea Wine Vault
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User Reviews for Chelsea Wine Vault
12/11/2006 Posted by elaineinnyc
My experiance with this store is that they offer good and knowledgeable service during the day, specifically for wine and specifically during the day. However, there is a problem if you call in the evening and get the evening staff. It seemed that the sales person puts one on hold with almost with any question and you get a lady who anxiously seems to make up excuses why they refuse special orders from distributers who they already buy from. Unless you are willing to go there during the day the customer service doesn't exit, it is sophomoric.
Pros: nice day staff
Cons: poor staff other wise
12/08/2005 Posted by lewisandbrown
Great Customer Service. Excellent recommendations and they can get hard to find wines.
11/16/2005 Posted by crsexton
This store has an excellent selection, competitive prices, and the best customer service in New York. If they do not have what you are looking for ask, they might be able to get it for you. The staff is knowledgeable and the stores buyer (Cynthia) has a superior palate and can translate your preferences into excellent wine purchase recommendations.
