Tekserve
New York, NY 10011-2427
Phone: (212) 929-3645
03/09/2008 Posted by bruitblanc
As a MASSIVE computer geek, I know many people who love Tekserve and many who don't. I'm on the former side, and after reading the one-star reviews on this site, I have some stuff to say. 1. They're expensive, huh? Well, I know plenty of people who have tried Apple first and have told me that Tekserve charges hundreds less for various services. i've had my computer serviced for free with Applecare--had the bad charger swapped out--so they certainly do warranty repairs as easily as Apple. Otherwise, if you DROP your machine that cost you thousands of bucks, are you really shocked that the repair could cost hundreds? Be careful, or the person you should be mad at is YOU. 2. So, yeah, the wait is long for service. You may be there for an hour. Bring a freaking book. I used to go to the Apple Store to talk to the Geniuses. Do you think the wait there is going to be 15 minutes? I've waited 90 minutes at the Apple Store, just to be told to go to Tekserve. Never again. 3. The staff is rude? Well, OK, it's admittedly not great all the time, but I think that should be expected at a company with that many staff members. Also, if you've gone, have you noticed some of the people being helped around you? I would flip out handling some of those nutjobs all day. If anything, I commend the employees for being so level-headed, and I wish you luck with who you get. Alright, cathartic rambling complete. I'm just saying, I've done customer service for years, and any place that deals with problems all day is going to get a bad rap from some people. People like my friend who expected her warranty to cover her cracked screen. People who've caught an employee on a bad shift. I've had great experiences and merely OK experiences. It's convenient, it's probably your only choice for a lot of problems, and the anti-corporate vibe is refreshing.
Pros: flexibility, vibe, location
Cons: crowded,
Write a review and share your thoughts with others
