SOS Locksmith

05/12/2008 Posted by LMS2008

I called this locksmith when the spare key didn't work to my apartment. I asked for a quote over the phone. The guy told me $28 for them to come to my apartment & $65-75 to fix the lock. After he finished fixing the lock, he hands me a bill for $241!!!!! They charged me $40 to come to my apartment. I live in Manhattan, so it's not like they were crossing any bridges or tunnels to add up to $40. Taking out the lock was $85, again, higher than the quote. Then $100 for a new lock. This company is an absolute rip off and took full advantage of me. OH and expect to pay in cash if this happens to you. I would never recommend this company to anyone.

Cons: Deceptive Pricing

04/15/2008 Posted by WVDOG

We recently had to obtain and install a weatherproof, battery powered, proximity card reading lock in the shortest possible time to keep our outdoor facility up and running. We asked a few local locksmiths for input, but SOS came back in a matter of days with the appropriate equipment, a possible installation schedule (within a week!) and a very competitive price. As we worked together to refine the specifications and set up the installation, which required a welder, an installer and a programmer, their knowledge, experience and "can do" attitude made for one of the best customer experiences I've had -- from ANY vendor or establishment. I would not hesitate to recommend the SOS team for any locksmith/security needs- whether it's a single key for the apartment, or a security package for your business. Their knowledge is broad, their service is friendly and efficient and their attitude is completely and refreshingly positive.

04/15/2008 Posted by westvillagenyc

This was an incorrect duplication of the review posted above by WVDOG. Please see that review for comments and ratings.

02/08/2008 Posted by rbic

We had a bad situation that required some help and SOS was professional and handled our situation in a manner that made the situation more tolerable. They followed up as promised and provided excellent service at a very affordable price. They will be doing all of our work in the future.

Pros: knowledgeable, fair and reliable

Cons: none

01/25/2008 Posted by HotBlondeGirl

Without a doubt, the best locksmith imaginable. The people in the store, and the guy who came to my apartment were truly gentlemen, well informed, efficient and trustworthy. I was having some issues with a stalker and needed my locks changed as quickly as possible. I called SOS, and within an hour a locksmith was at my door, Roy, who was very fast, kind and polite. There was no sketchy, underhanded nonsense about the cost of anything, and I didn’t get that creepy feeling that he might be keeping a key for himself (which is a feeling I’ve gotten from many a locksmith, and a few times it was not unfounded). I went to pick up some extra keys after Roy had finished up, and the experience at the store was great. The guys are fast, efficient, funny, and quite nice, they even offered to change my locks in South Beach, where they have another store!! These guys are awesome, I wouldn’t go, or recommend going, anywhere else. I now feel much more safe and am stalker-free!!

Pros: Everything, the value, the prompt and efficient service, the helpful, polite and kick-ass staff

01/14/2008 Posted by 718bklyn

We approached SOS Locksmiths to help us find a keyless entry system for our apartment entry door in Brooklyn, Guy Gabai, SOS's sales rep recommended that we email him pictures of the door and its current locks. From these images he determined that the door could not accomodate a mortise style keyless lock without an expensive and time consuming retrofit. He suggested that we use a keyless deadbolt, and the lock was also high security. He also solved the problem of still having to carry an entry key for the bottom lock by making that key the bypass key for the deadbolt which should be carried anyway, in case the batteries fail. This suggestion was one of those a-ha moments when you say "this guy really knows what he is talking about". I really appreciated the fact that there was no hard sell on any of his suggestions- and that he immeditately ruled out the mortise because of labor costs. The SOS team installed the new lock on Saturday and they were on-time, professional, courteous, friendly, neat and so fast! They had to drill a hole into the steel door to accmodate the new deadbolt where there was not one before as well as all of the holes for the jbar. There was not a scratch in the door and the notch they carved out of the j-bar for the keyless lock was a PERFECT fit. This team is really amazing, knowledgable and did I metion that we did 85% of this project via email. He even scanned the product instruction book so I could read it over before we made our descion, I highly recommend this team.

Pros: Detail Oriented, Knowledgeable of modern high security locks, Neat installation

Cons: absolutely none

1 out of 1 people found this review helpful

12/26/2007 Posted by kawpkunkah

I'm actually just visiting New York, so when the key to my apartment door wasn't working, I was relieved that there was a phone number for a supposed "Big Apple" locksmith on a sticker above the call buttons for the building. I called them, a guy came, told me I needed to replace my lock, ruined the door while doing so, then charged me the most crazy-bogus amount ever. I'm too embarrassed to even mention how much it was. The locksmith told me it was the landlord's responsibilty to pay for it, and I should just give the receipt to him (the landlord) and would get reimbursed. However, the amount was so ridiculous the landlord was not going to pay for it. So it was up to me to somehow get (most of) my money back. I started out by calling a number of locksmiths to get a feel of what a normal price would be for replacing a lock. Out of all the companies I called--and I called a lot--SOS was by far the most helpful, not to mention smartest, and best of all, nicest. The owner, Guy, apologized on behalf of locksmiths everywhere, as well as the city itself, before giving me great advice on what I could do. Then he CALLED "Big Apple" locksmith HIMSELF to figure out what was going on get some info for me. Did I mention I didn't even USE their services?! I don't think I can recommend them more highly than by simply stating what happened.

Pros: some of the best people in New York

Cons: absolutely none

1 out of 1 people found this review helpful

11/15/2007 Posted by saskia75

I had misplaced they key to my (locked) filing cabinet and feared I was facing a huge bill to get a locksmith over to bust it open. Based on the great reviews here, I called SOS and a very nice, helpful man named Keith went the extra mile to research my lock and make a new $15 key for me -- rather than charging me $100 to come open the cabinet (which he easily could have done, because I didn't know that there are often standard lock codes stamped on these kinds of locks which correspond to specific keys). I have never before used a locksmith and not left the transaction feeling totally ripped off, so this was a first! I highly recommend them!

Pros: friendly people with helpful attitude

Cons: none that i experienced

1 out of 1 people found this review helpful

10/02/2007 Posted by grlnxtdr

SOS locksmith is good for keys and simple things, I'd give them 4 stars for that. But their alarm system installer was a horrible combination of rudeness and incompetance, he had no idea how to make the alarm system fully functional. It took way too many days and I had to keep calling to get them to come out. Alarm is still not functioning as promised. Alarm instalation only 1 star.

Pros: Friendly locksmith, keys okay

Cons: Rude, incompetant alarm installer, avoid

1 out of 2 people found this review helpful

08/09/2007 Posted by kgannon12

SOS Locksmith is incredibly helpful. I work for a small non-profit and our funds for administrative costs are limited. They are so friendly and were immediately willing to help us out. I contacted a few other locksmiths in the area and SOS was the only one who was prompt and helpful.