Soho Sanctuary
New York, NY 10012
Phone: (212) 334-5550
Fax: (212) 334-4869
10/09/2006 Posted by kanyaratna
I recently organized treatments for a group of friends. Everyone had a great time, except for me. I told my therapist I'd like to focus on my back and neck. Over the hour, she basically spent 10-15 min either laying her hands on an area (some no where near my neck) and holding them there for increasing amounts of time, culminating with holding my head for 3-5 minutes. As it was at the end of the massage I decided to ask her about her technique when she came back after I got dressed. Well, she never came back. In fact, she basically went home without checking back in on me. I called the spa director there to complain. Afterall, I had brought in close to $800 in fees for ONE hour on a Sunday afternoon, a fact I brought to her attention. She basically said what I was describing was some sort of cranial blah-blah treatment. I told her that's not what I signed up for and instead of being apologetic, she insisted it was part of their "signature" massage -- something no one else in my party had experienced -- and only offered to have the therapist call me back the following day (two days after the fact) to explain what she had been trying to do. None of this makes sense to me as a client, so I will not be returning. It's a total crapshoot at the Soho Sanctuary, so if you'd like your $130+/hr to go further, I recommend going any where else.
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