02/06/09

Can't review studio or trainers but have interacted with Front Desk

by mcc14

They were very helpful. Brooke reached out to help arrange sessions for my wfie. Thank you for be so accomodating

08/15/08

ABsolutely FABULOUS!

by AliceFranks

As a newcomer to the word of Pilates, and exercise in general, I am extremely pleased with my new addiction and have no plans for recovery! re:AB! The atmosphere at the studio is friendly and welcoming, fostered by a helpful staff. The equipment is well spaced so you are a comfortable distance from others. The instructors ask appropriate questions and proceed accordingly. They are motivating and innovative. You can try different instructors without missing a beat. They have a team approach and don't contradict each other. This is very helpful to a newbie! The continuity of care makes me a true believer in the Pilates method. Brooke is clearly at the top of her game! The results speak for themselves!

• Pros: Terrific staff, easy location, great instructors, friendly vibe.
• Cons: NONE!

08/05/08

Great studio with great energy, great environment, great teachers

by eloisel

Have been going to re:AB since its inception 11 years ago and have witnessed its growth in size, professionalism, and innovations. Have worked out with a varietry of instructors over the years and all have been dedicated, focused, attentive. I always enjoy my sessions,and feel energized when they are over. I have had only one complaint and that had to do with some plumbing that was faulty, but I do believe that got fixed now......I recommend a workout with Brooke Siler, the owner, if the opportunity arises. She is the best!

PS I started doing Pilates in 1969 after my second daughter was born. I am seventy years old. I bike, hike, ski and know my Pilates training has helped me in all these pursuits and in my everyday activities.

• Pros: Great studio, easy to even from the upper East side
• Cons: few or no instructors in the early afternoon.

07/31/08

Lots of talk, no action

by JQS

If you're looking at this studio, it's probably because of brooke siler's celebrity buzz but don't expect either brooke or celebrities. There's a bulletin board with press clippings, though.

Don't expect particularly good pilates either, especially if you're a guy. I'm not sure about all the warm fuzzies on this site -- did someone ask the staff to start posting? -- but my experience was of a middling workout at best. Not worth the money. Real Pilates in tribeca is a much better choice, and U can even sign up for classes online. Don't waste time here.

07/30/08

A beautiful studio filled with beautiful people

by yellz

I am a fairly new client at re:AB, but I am sure I will be there life long. What I love about re:AB is the wonderful atmosphere, no matter what shape or what personality you will fit in here. It is a family studio where the instructors are highly skilled and willing to treat you like an honest best friend. The staff is remarkable considering the sometimes quite complicated clients they encounter. Most of all I recommend this studio to any one considering continuing Pilates or in the mood to try something new. Pilates has brightened my outlook on life, myself, and my passions in life. Thank you re:AB!

• Pros: Personal Staff, Accepting Atmosphere, and Quality of Pilates
• Cons: Busy Schedules, but accomadating staff made me forget about it

07/30/08

ReAb ROCKS!

by nickiny

Just checking in to let users know that I have been to ReAb on NUMEROUS ocasions in the past several years and have never had a single problem. The staff is friendly and always courteous but like anywhere if you walk in grumpy they get your vibe and they do their best to accomodate and try to make you feel good about coming to the studio. Funny thing is I read "Jenniferstimsons" review below and notice she likes to negatively review places (see her other reviews) but does not praise anyone or place?!?!?!!? Anyway, ReAb is great. There is a warm and wonderful feeling to the studio and an eager and VERY knowledgable staff. They try to make you work hard, smile, laugh and leave with a positive outlook about feeling and looking great! Love the vibe and the instruction. Don't let the naysayers bring you down. Try it yourself and decide. I think you'll be quite pleased. Kudos to Brooke and her staff.

Oh yeah, I did have a schedulinjg problem one time only. Probably as much my fault as anyone's. They were accomodating , friendly and professional in thier handling of the situation and totally took care of me. That impressed me waaaaaaay more than the rescheduled appt . upset me.

• Pros: atmosphere, knowledgable staff
• Cons: none that I can think of

07/30/08

Very Satisfied Customer - Ignore Sour Grapes ;~)

by jocelyn3e

I'm a more recent client of reAB's, having only been there for about 5 months - but I go 2-3 times a week and have yet to encounter any scheduling issues or absentee teachers. The receptionists are always friendly and the workouts are really the best I've had. I've been to a few other studios around the city, some of which are highly rated here but shouldn't be, and in my experience reAB has been the best all-around experience. I think it would be unrealistic to expect things to be perfect anywhere but its really how a company handles the problems that count. I know 2 other clients at reAB, that's how I found it, and they've had nothing but great service too. Anyway reAB has been around for like 10 years and it's always busy so I'm sure they wouldn't be so popular if they were so horrible at customer service. Hopefully the people below have moved on to other studios as my favorite part of reAB is the positive energy there. Keep up the good work guys!

• Pros: positive energy, friendly service, first rate Pilates instruction
• Cons: busy peak hours, classes full

07/30/08

Like a second home!

by Kdocherty

I have been going to re:AB for over three years- taking private sessions and duets- and I have had nothing short of an amazing experience there. Not only have the teachers and front desk staff been helpful and supportive, I have made several friends among the other clients. I have been to gyms, yoga studios, other Pilates studios, but none compare to re:AB in terms of instruction (which offers innovative uses of weights, exerciseballs and magic circles) but also customer care. I'm not sure what happened to the posters below, but I've only ever had a few mishaps with the desk and scheduling- all of which were dealt with in a very professional manner--even when I was the one who wrote my name on the wrong class sheet! oops!

• Pros: B'day rewards & Mat w/ arm weight class
• Cons: Privets can be hard to book during peak hours (7,8am 6,7,8pm)

07/29/08

Disastrous front desk -- would you hand your credit card to these people?

by jenniferstimson2346

Re:AB has a lovely physical space and some good instructors (mixed bag, but where isn't?). The booking staff, however, is a disaster. Don't count on your instructor actually being there for your appointment -- or, indeed, your appointment being recorded at all. As for payment, let's just say it took 5 telephone calls to my bank and 4 to the studio -- which repeatedly failed to call me back -- to reverse several thousand dollars worth of accidental charges. The "buzz" in the locker rooms is all about these constant errors; every student of re:AB seems to have a story. Is it any surprise that most of the best instructors have left within the past year or are about to leave?

• Pros: Some good instructors -- for now
• Cons: Poor management and organization

07/27/08

unfriendly instructors

by dintyb

i've been doing pilates for a couple of years and i decided to try re ab . it is undoubtedly a 'serious' pilates studio and all the instructors well trained . However some of the instructors are downright rude. Emily in particular is very aloof. They are bossy instructors who make you feel almost inadaquate, I am a dedicated student but these instructors on the exception of Aby and Mimosa have no humour in them whatsoever and are very serious, I wanted to say " lighten up ", You can still dedicate a serious pilates practice and enjoy it at the same time.

• Pros: small classes
• Cons: some of the instructors