The Avalon
New York, NY 10016
Phone: (212) 299-7000
Fax: (212) 299-7001
03/02/2008 Posted by 2008NYCtraveler
I have stayed at this hotel for the past 5 years. Both visits in 2007 & 08 have been less than favorable. Broken bathroom sinks, broken showers -- makes you question WHO is cleaning the rooms before your visit. Front desk were slow to respond, and the Manager only offered a Free Breakfast Voucher. Can you imagine using a washcloth to clean yourself and then heading to meetings all day long in Manhattan. Tried on numerous occasions to resolve my stay, but ultimately, the General Manager was beyond CLUELESS. The manager had the nerve to quesion me "was the shower clean"? How could it be if the shower was not functioning. Left a very bad impression, and my business is now going elsewhere. Appreciate the location and size of the rooms, but starting to get warn down & Cusomer Service is non-existent : ((
Pros: Convenient Location
Cons: Poor Mgmt & Upkeep
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