Sheraton New York Hotel and Towers
Comfortable hotel for hard-working business travelers and leisure guests looking to relax.
811 7th Ave
(at Between 52nd Street and 53rd Street)
New York,
NY
10019
40.7626
-73.9821
Neighborhoods: Midtown, Theater District - Times Square
Reviews & Ratings for Sheraton New York Hotel and Towers
19 reviews
What users are saying:
Showing 1-10 of 19 reviews
Horrible place to stay
by DrewbiesGirl
July 01, 2009
This was the worst hotel stay I have ever had, and I am certainly disappointed given the standard of Sheraton hotels that I have come to expect as a frequent traveler. I arrived in mu room to be greeted by the smell of smoke in this "smoke free" hotel. After informing the front desk, I was told there was nothing that could be done, but they may be able to move me to another room in a couple of days. I visited the Duane Read store a block away and got some Febreeze and opened the window to air out the room. Upon my return, I attempted to adjust the temperature controls, which were broken. I was able to adjust the "fan" speed on the wall unit, but not the temperature itself. Two days later I was provided with a fan, and in the meantime was miserable. Even with the fan, it was still hot enough in the room that I had a great deal of trouble sleeping throughout the stay. Eventually, a call was placed to the manager, who assured me an engineer would be up to take a look at the AC unit promptly...I never saw him. Breakfast was ordered the night before and never received. The manager apologized profusely and informed me that he would clear the room service bill to date (not even the equivalent of one night's cost of a six night stay) and upon preparing to check out, found that this was not done either. Customer service was not in the vocabulary. Repeated commitments were made and never followed through with. There are much better hotels in the area at comparable prices. I ave stayed at the Hampton Inn, the Doubletree...and even the Ritz at Battery Park had comparable pricing, none of which I have ever had such issues with.
Do yourself a favor and explore your options.
- Pros: location
- Cons: horrible customer service, non-functioning AC, smokey room,
Decent Stay
by Jeffk
May 28, 2009
I had a great night's rest in one of the best cities in the world. I always expect the best from a hotel and the Sheraton delivered just that. Thanks!
- Pros: Expected what the hotel delivered
- Cons: Nothing truly impressed
Not the best I've stayed in but nice.
by kellergirl
June 08, 2008
Everything is top of the scale. I like em more modern and sleek. But this was really nice with good service and attention. I live in NY but sometimes stay in nice hotels.
Highly Recommended when you're Staying in New York City!
by hubriis
May 19, 2008
We've stayed at the Sheraton New York Hotel & Towers several times now, and each time we are more than happy with the service we receive.
The first time, we read the mixed reviews and reserved a room with some trepidation. When we found our room on the 46th floor, we were pleasantly surprised. Yes, the room was a little small but most hotel rooms are in the city - that's normal. Service was fantastic, the room was clean, and we enjoyed a great stay.
Most recently, we stayed on the club-level floor and not only enjoyed the same stellar service, we also enjoyed a complimentary breakfast each morning over a relaxing morning paper. What a terrific way to start each day!
I would highly recommend this hotel anytime you need a room in the city.
Comfortable hotel for hard-working business travelers and leisure guests looking to relax.
by Nathan Stull
December 12, 2006
In Short
Each room features a large desk and Sweet Sleeper bed with a custom plush-top mattress, fleece blanket, duvet and five fluffy pillows. Rooms come with a two-line phone, voice mail, data port,high-speed Internet access, safe, cable TV, hair dryer, iron and mini-bar. Notable amenities include a complimentary USA Today, pool and fitness center. Full dining facilities offer a low-carb menu, room service and to-go snacks. Kids under 12 stay free; call ahead regarding baby-sitting services for younger ones.
Skip it!!!!
by chocophilic
December 05, 2006
Inept front desk. No concept of customer service. They turned down a FAMILY with reservations that were in line in front of me. They did this at 1am. They tried to stick me in a "living space" with a SOFA BED even though I had reservations for a real nonsmoking room with double beds. At 1am in the morning the best they could do was a sofa bed and their only excuse was "This is New York, m'am." I was livid. I am a preferred starwood member and promptly called the spg customer service. They managed to find me a decent room, although not what I had initially reserved, that same night, in the same hotel. The sheets were coarse and the pillows hard. No heavenly bed here. I would not bring my dog to this place, let alone ever come back.
- Pros: location, noisy west side
- Cons: everything else
This hotel is cr@p - a real ripoff
by mrx5000
October 05, 2006
This hotel is garbage. You'd be better off staying in a really cheap hotel because the service would be comparable.
Some of the finer points of Sheraton Towers: Small, dingy, dirty rooms; depressing views; no refrigerators in the rooms; attitude from staff who barely speak English; interminable wait for room service; bad food; everything--EVERYTHING--wayyyyy overpriced, even for NYC.
For added fun, try hailing a cab. The doormen at the front don't help you - people cut in front of one another and get into fights and the dumb-@ss doorman stands there. He doesn't care because he's got his cush union job.
If you choose to stay here you will be sorely disappointed. Keep looking. AVOID THIS HOTEL.
- Pros: NOTHING
- Cons: EVERYTHING
great location for a fun weekend in the city
by daneswim
July 12, 2006
The location of the Sheraton is perfect right in the heart of Manhattan which made it easy to walk to most places. The rooms were very clean, and a bit small the king size bed we had took up most of the room. We were there during June 16 - 18, 2006 where the average high was about 91 and the A/C in the room was a little weak, it was comfortable but could have been a bit cooler. But overall for the price in comparison to other hotels in the area it was great. I would go back in another visit to NYC.
- Pros: location
- Cons: A/C
Hotel is Small, but clean and price was good as I used Sheraton points
by thealey
July 12, 2006
Rooms are small, Sweet Sleeper bed is great, noise level was fine, room was clean. Stayed with two children and one adult, elevator door closed while kids were in elevator by themselves on the 22nd floor, when reported to the front desk they said they were aware the door closes quickly. Was told there was a bag check for the day, upon our return to the hotel we were told the fee which was $4.00 per bag! This as improtant because I would have just brought my bags to the car in the garage rather than paid $16.
- Pros: Sheraton Sweet Sleeper Bed
