The Westin New York at Times Square

09/19/07

Start Spreading the News - Horrible - Do Not Stay at This Hotel

by castleislandnyc at Citysearch

I had the misfortune of staying at the Sheraton Manhattan at Times Square while on a September 2007 business trip to NYC.

The place quite simply is an overpriced dump. Although they claim the property has undergone a recent multi-million dollar renovation not all rooms have been completed. Dirty linens, moldy bathroom, chipped paint, peeling wallpaper and a barely functional television is what greeted me after a long flight. Think look-and-feel of a discount side of the highway motel which hasn't been refurbished for 20+ years - which is fine if that is what you expect and are paying for...

One upside is if you like to hear your neighbors conversations you are in luck! The walls are as paper thin as they are dirty...

And trust me - unless you plan on taking on a second job trying to get the staff to do their jobs at a bare minimum save yourself the aggravation and headache. My laundry was lost for days. But for one individual the entire staff was down right rude, ineffective and inattentive. I was hung-up on more than once for simply inquring as to where my clothing was and when I could expect to receive it back!

As part of the recompense for a horrible stay they offered a few minimal comps - one of which ended up being included as a charge on the final bill. Almost a week after check out I am still awaiting a revised bill and statement... Did I mention they have promised to send it along to me twice so far? Can it really be that difficult? Ughhh...

I have contacted my corporate travel services department in an effort to insure that in future none of my colleagues are sent to this place.

• Pros: Location - that is it...
• Cons: Small, Dirty, Loud Rooms. Rude and inattentive staff.

05/01/07

Nothing fancy but a great location

by lochwinnoch at Citysearch

This hotel is a bit faded but as a home base for a weekend of shows and shopping it fit the bill. Yep, rooms are small but everything you need is there. Some lights didn't work but a call to reception and it was fixed in no time. If you're looking to lounge around and relax I'm sure there are better hotels but if you're looking for something reasonably priced in the best part of the city go here.

• Pros: Location, location, location
• Cons: Swimming pool was out of service

Comfortable hotel for hard-working business travelers and leisure guests looking to relax.

by Nathan Stull at Citysearch

In Short
Each room features a large desk and Sweet Sleeper bed with a custom plush-top mattress, fleece blanket, duvet and five fluffy pillows. Rooms come with a two-line phone, voice mail, data port, safe, cable TV, hair dryer, iron and mini-bar. Notable amenities include a complimentary USA Today, pool and fitness center. Full dining facilities offer a low-carb menu, room service and to-go snacks. Kids under 17 stay free; call ahead regarding baby-sitting services for younger ones.

01/05/05

Gone Downhill

by hail042 at Citysearch

The Sheraton NY, once my favorite place to stay in NYC (not Sheraton Manhattan that place is a mess) I am a preferred member there. I had not been there for a year and how it has changed. The appearance of the rooms are gross and the mini bars have been removed! The first room that I had been placed in had broken items, so I asked 4 a room change. I was then moved to a room that was even worse. The broken bath tub and heat factor of the room is something that I could have looked passed..Until 7am I was woken up to what sounded like hammering on my door and drilling through the walls. I was placed only 2 floors above renovations..... so I was forced to leave on barely any sleep. This place has really gone downhill and I will never be returning

• Pros: location, pillows

12/01/03

Pleasant Visit!!

by melb333444 at Citysearch

After reading the reviews on this website, I thought I had made a mistake in booking a room here. But, after visiting Manhattan, I very much liked the hotel. Yes, it is a small Sheraton. The Sheraton Towers across the street is a much larger hotel. However, we found the lobby to be very nice and well kept. Our room was clean, the bell man very pleasant and helpful and the beds extremely comfortable. The room was small, but who spends that much time in their hotel in New York City. Overall for the price we received on the internet, it was very enjoyable and in a great location. We would stay here again!!

• Pros: location, comfortable bed

10/16/03

Over-Priced Motel

by pikachu at Citysearch

Ugly curtains, small rooms, individual AC/Heater unit in each room, thin walls that need to be sound-proofed. This is a motel with a fancy name and a good location. Not the most bang for your buck. One good amenity they have is the sweet sleeper bed.

• Pros: Sweet Sleeper, location
• Cons: Noisy, Crowded

01/12/03

WARNING

by gaylordplucker at Citysearch

This hotel, eventhough it is near Times Square and Fifth Avenue Shopping Centers, is every customer's nightmare. Yes, some of the staff are really nice and helpful but most of them are very uninviting and uncourtesy. The only good part about my stay at this hotel was that it was near Fifth Avenue shopping and Times Square.

• Pros: helpful valet staff
• Cons: dirty hallways, slow service

12/29/02

Limey says

by drakesmith at Citysearch

I was here for my first stay in NY back in 2000 at the expense of my employer - a well known composer - and found the hotel an adequate base.

Staff, on the whole, were ok but I found the snooty security at night a pain when rolling in (slightly squiffy) in the wee hours.

08/05/02

Not too bad...

by mapleleaves at Citysearch

The room was small by non-Manhattan standards, but had two double beds and a bathroom you could stand in and shut the door. I used my Starwood points to get a free night, but the Internet-only rates aren't too bad. The only problem I had was that there are supposed to be four elevators for a twenty-two story building, but only two of them were working. The service elevator was out too - the bellmen had to get on the elevator with the big luggage carts. A trip down the stairs put us through an emergency door out on the street, but we were going that way anyway. Close to Times Square and the Theater District.

• Pros: Location, clean, two double beds!
• Cons: Elevator problems

06/14/02

DON"T COME HERE

by Adora at Citysearch

With SO MANY great hotels in new york including times square - why go to a VERY ugly, EXPENSIVE, TINY little hole in the wall, with mediocre service.

NYC is brimming over the top with super clean, beautiful, large rooms, excellent friendly service for very decent prices. NO NEED TO GO HERE - never again.