Shoreham Hotel

02/25/2008 Posted by malexan

I don't know what happened. This used to be a great boutique hotel. They used to upgrade me all the time. I remember at the hight of this they put me in a penthouse sweet. Then the next stay it was as if they had forgot their regular cliental. The air-conditioning was broken they tried to fix it a few times and got nowhere. Did they offer me another room? NO. There was a package that I asked to be delivered three times nothing. It WILL be the last time I stay. Something changed must be in the management.

Pros: Great locations and nice rooms.

Cons: Service is amateur at best.

04/26/2007 Posted by pukalani

Bad service: hotel reservation specifics not honored: room requested and reserved was not available. Theft problem: IPod was stolen from the room. Manager did not acknowledge theft and did not offer to followup. I would tell anyone that this hotel has an "attitude" of "that's not our problem" so would not recommend to anyone!

Pros: Good location

Cons: Bad service and theft problem

06/05/2006 Posted by asian23

The Shoreham is located in a great spot if you are visiting NYC. They are a bit overpriced for what you get, but the desk staff was friendly enough when we checked in. (Keep in mind the pictures on the site make your room look bigger than it is.) And the included breakfast is not much, my husband had to eat somewhere afterwards and the staff in the restaurant was short-handed so we got very little svc.

Pros: Location

Cons: Overpriced, Avg Breakfast

05/18/2006 Posted by jrhuemer

My wife and I booked a spa-tacular getaway package at the Shoreham Hotel for Mother's Day weekend. Despite the fact that this package included guaranteed 12 noon check-in, the desk clerk informed us that our room would not be ready until at least 3pm. That didn't work especially well with the spa treatments that we'd booked to begin at 3pm and threw the entire day's schedule into disarray. Clearly the Shoreham staff didn't especially care and viewed the situation as our problem, not theirs. Their solutions (we could hang out in the lobby, we could have a worse room than the one we booked) were pathetic. In the end, we chose to cut our losses and leave. Not sure what Shoreham management thinks guaranteed means. On behalf of my wife, thanks for a great Mother's Day Shoreham!

12/27/2005 Posted by joecusanelli

My wife and I stayed at the Shoreham for a NYC weekend getaway. The hotel was small and older, but was nice. We were upgraded to a newly renovated luxury suite. The room was large by NYC standards, with a seating area and a sleeping area, but there was no view. The room was equipped with two plasma TVs, but they were only hooked up to antenna service and the reception was poor. But we did not pay $500/night to watch TV anyway. The hotel had a very cool shower with 5 showerheads squirting from all directions and a tub/spa. The shampoo was Aveda brand, which I never heard of, but my wife was impressed. But the best thing was the complimentary cappuccino bar.

Pros: complimentary cappucc, the 5 headed shower, plasma TV

Cons: no view, no parking

06/01/2005 Posted by chesterpuppa

What a great find! Reasonable prices, great location, clean, modern rooms that are very comfortable, and self-serve lattes in the lobby. Bathroom was spacious and comfortable, and the complimentary Aveda products were an extra perk. Loved my stay at the Shoreham - I would recommend this hotel.

Pros: Cool, modern look, Great location , Great value

Cons: None

08/19/2003 Posted by salky

I wanted to write this to let everyone know how much I, and others appreciated the kindness from the entire Shoreham staff. I was booked already in the hotel and checked out the day of the blackout. When the airports were closed for obvious reasons. I headed back to the only place I knew, the Shoreham. They had my original room for me along with many others that seemed to have done exactly what I did. A personal escort was conducted along with giving out candles so that the guests were not without light. I even witnessed the the hotel employees setting up food for the guests complimentary. I have to say that while faced with a disaster, The Shoreham really pulled through. Each time I come to New York this is always the hotel I choose, and this will continue to be the hotel of choice.

Pros: STAFF, AMENITIES, DEDICATION

08/11/2003 Posted by keely

I attended a convention in New York and brought my family along. We had such an outstanding time in New York despite the rainy weather. The Shoreham staff is to commended for their attention to detail and always making my family and I feel so comfortable. Nice touches in the room of suede walls and great bath amenities (Aveda) My daughter was so impressed. We were so centrally located to all the fine shops in the area. The beds are to die for.

Pros: beds, staff, amenities

Cons: parking

07/30/2003 Posted by hyorge

Friendly staff is what my husband and I encountered from the beginning to the end. My husband and I had not traveled to New York in almost 15 years. New York has changed and the Shoreham hotel has definatley contributed to that. Staff are so friendly. The room was charming and very clean. I remember one in particular, Ivonna! Keep up the great work Shoreham...

Pros: staff, amenities, food

06/25/2003 Posted by scottwesley

I was here a month ago and met with the General Manager. He is quite nice and very friendly. The same as the people in the hotel. Much better than the Muse where I used to stay.

Pros: Great Style, Nice lobby, Friendly Staff