Shoreham Hotel
New York, NY 10019
Phone: (212) 247-6700
05/18/2006 Posted by jrhuemer
My wife and I booked a spa-tacular getaway package at the Shoreham Hotel for Mother's Day weekend. Despite the fact that this package included guaranteed 12 noon check-in, the desk clerk informed us that our room would not be ready until at least 3pm. That didn't work especially well with the spa treatments that we'd booked to begin at 3pm and threw the entire day's schedule into disarray. Clearly the Shoreham staff didn't especially care and viewed the situation as our problem, not theirs. Their solutions (we could hang out in the lobby, we could have a worse room than the one we booked) were pathetic. In the end, we chose to cut our losses and leave. Not sure what Shoreham management thinks guaranteed means. On behalf of my wife, thanks for a great Mother's Day Shoreham!
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