Flatotel
New York, NY 10019
Phone: (212) 887-9400
Fax: (212) 887-9442
03/19/2007 Posted by whole9yards
I checked in and found that the toilet didn't work and one of the dresser drawers was missing a runner so it wouldn't open & close. On my way out to dinner I notified the front desk. I came back 6 hours later; no one had ever come to the room to fix the problems. I called down again; a half hour later a plumber fixed the toilet, but no one fixed the dresser. The next morning I turned on the shower - the handle popped off. And the shower head was broken and wouldn't spray any water. I called down to the front desk and told them I was in a hurry as I had a meeting to get to. 15 minutes later I called down again - "You are going to get me fired. Pick another room for me to shower in until you can figure out how to get someone up to my room to fix the shower." I showered on another floor while the problem was supposedly getting fixed. I came back to my room after the meeting to find... the shower was still broken. Other delightful ammenities at the Flatotel include uninsulated windows (there's some newspaper crammed into the space between the window in my room 1003), so you have to have the heat on constantly - plus you hear the howling wind through the space in the window all night. I travel a lot for business, and this is the worst hotel experience I have ever had. Bad lodging and worse customer service.
Cons: Terrible service, shower & toilet don't work and there's no hurry to fix them
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