11/07/09

Great place for massage

by kayp6

The atmosphere is wonderfu and everyone is extremely professional. It is completely worth the price!!

10/31/09

great place for massages and facials

by KhannaP06

Probably the best technique for massages in the city.

I take massages and facials quite regularly and this one has the best technique ever... very upscale clean spa with outstanding massage therapists. Facials are also really great. Try it out !

• Pros: Best technique for massages

10/29/09

Great Experience

by lorikan1

Was greatly impressed when I came in for a full spa day at Faina's. Each service was performed professionally and with great attention. The massage therapist gave me exactly the right Deep Tissue massage my muscles ached for. My skin felt soft! Loved the stream shower! And the girl who gave me my first Brazilian wax was very kind and talked me through it. Would come back soon!

• Pros: Massage, Facial, Body Scrub, Wax
• Cons: nothing

10/27/09

VERY RELAXING

by Anesa

I wanted to surprise my boyfriend with a visit to a Spa. I made an appointment for a 1 Hour Couples Massage. It was very romantic. There were flowers, candles, music and of course wonderful massages which were done in the same room. I loved every moment of it even afterwards when we had champagne and chocolates. We were in a small secluded area from the rest of the spa. Just the two of us. I will definitely be going back soon to try a Couples Package!

10/27/09

Excellent staff and services

by Amisha

I have went to lots of spas before, but this one beats it all. The environment is cute and cozy with soothing music and great staff. The staffs are very knowledgeable and know what they're doing which makes the experience even more invigorating. The massages, facials and body scrubs are all excellent. I love this place, plus they provide gift certificates. I highly recommend this place, it's an experience you will never forget.

• Pros: Friendly staff, best facial
• Cons: none

10/25/09

Highly overrated - DO NOT RECOMMEND

by Claire Dwy

I came here for Spa Week upon reading the general raving reviews. It is located in a convenient area in Columbus Circle in an apartment building. The absurd thing to first strike me is that they informed me to arrive 15 minutes earlier which I rushed to and did, but they did not place me in a room until 10 minutes after my appointment time. Not to also add that the entire service was entirely rushed. I got the scrub and massage which was supposed to be an hour long, but it was probably at most 35 minutes with the waiting. Also, I believe the woman is Faina, hence the owner of the spa, who was extremely rude and not personable at all. She barked at me and treated me condescendingly.

I did like the scrub which was invigorating with the hot shower, and it made my skin ultra soft but when factoring the other items in, this is by far the worst spa experience I have ever had. If you are looking to unwind in a relaxing environment, then this is not the place for you.

I will not come back nor will I recommend any friends to come here which is a shame since I go to school a few blocks away and would love to have a spa so nearby.

• Pros: Nice scrub and massage
• Cons: Overly rushed, rude receptionist, more waiting than services

Response from this business

fspa– October 31, 2009 at 11:17:10 PDT

First of all we would like to express our regrets that you did not have an enjoyable experience at the Spa. With all fairness the treatment that you received was advertised as 50 minutes not 1 Hour long. 20 min scrub, 25 min body massage, and 5 minutes shower. It's very difficult to accomplish all those services for 35 min "with the waiting" as you mentioned. In the end, the result would not leave you with "ultra soft" skin. Regarding the waiting time, we always try to be punctual, but not everyone arrives on time due to personal reasons. We try to honor their services to our very best. Faina has been the owner of this spa for 23 years with a tremendous amount of repeating customers. We treat all of our customers with the utmost respect. We once again express our regrets for you being unsatisfied.

10/21/09

Terrible Staff

by DeeDee200

I went here earlier this year because I received a gift certificate for a spa package. The actual spa treatments were great. I had a great massage and facial. However, the attitude of the staff and animosity between them was uncomfortable, unprofessional and it ruined my experience there. Otherwise, I would have given this place a top rating. The staff was unfriendly and rude to me and to each other. A staff member who was an older lady scolded a younger staff member in front of me and other customers. I would not go back to this place and I do not recommend it because even though the actual treatments were great, the environment was awful. It felt like they acted as though they were doing me a favor by performing their services even though they were getting paid to do so. I hope the staff as been changed since I've visited....

• Pros: Spa treatments. Massages are great.
• Cons: Staff's attitude. Hostile and uncomfortable environment.

Response from this business

fspa– October 27, 2009 at 11:58:54 PDT

I want to start off by saying that Faina European Day Spa has been in business for over 22 years. We have thousands of Clients who make regular visits because the staff is very knowledgeable, friendly and professional. We try to do our best when it comes to satisfying our Clients, but it is very difficult to please everyone. The staff has been employed for years at this Spa with mutual respect for each other. I am truly sorry that you felt this way. I'm glad that you enjoyed the treatments. I hope that you will give us another chance. Looking forward to seeing you again at our Spa.

Sincerely,

Manager

10/15/09

Very Disappointing

by lai899

I went for a seaweed mask and liked it so I decided to book a champagne facial for spa week. I was disappointed especially since I liked the seaweed mask and expected the facial to be just as good. My facial started 30 minutes after the scheduled time, no explanation was given until they actually brought me into a room and I questioned why the person I requested was not there. That was finally when they told me that she was out sick. Ok fine, thats not entirely their fault, but I would've expected them to tell me when I first arrived instead of keeping me waiting clueless. The facial itself was ok, I felt as if she spent more time massaging my face and keeping the mask on rather than the extractions themselves. Extractions is the main reason I get facials, and for her to skimp on them I was disappointed. She even suggested during the facial that I should get another facial since they were cheap for spa week in another week or so if my face still wasnt clean. Why should I need to get another facial in a week, if you performed the facial well? At checkout it was very obvious that I was not satisfied so the owner justified the shortage of extractions by saying that you can't do many extractions because of the risk of infection. I was hoping I would find a new place to get facials but sadly this wasn't the case.

• Pros: nice masks
• Cons: not professional, facial didnt meet me expectations

10/08/09

wonderful European facial

by Wickey

Fay is incredible. My very sensitive skin always looks much better following a visit. And I have not had one breakout from any services, amazing given my skin problems.

• Pros: massage, extraction, masks
• Cons: prefer different music

09/21/09

Fantastic experience

by Imperfect Angel

I did one of their summer specials, where I got a 60 min full body massage, spa facial, aromotheraphy hand treatment, and a spa pedicure, then I also threw in a spa manicure. Very reasonably priced compared to other places and great service. The champagne and chocolate at the end capped off a really wonderful day. The treatment was only scheduled for 3 hours, but I ended up staying almost 4 hours, and was not rushed at all. The massage was absolutely fantastic, totally worked out tensions I had in my upper back/shoulder area and the masseuse was very attentive. The mani/pedi was also great. I forget her name (was from Israel), but she was extremely attentive and the spa treatment makes your skin so smooth. The facial and hand treatment were just okay, pretty much I could have done it myself at home, but overall it was a great experience and I would highly recommend Faina.

• Pros: massage, mani/pedi
• Cons: Facial was just okay