Faina European Day Spa
New York, NY 10019
Phone: (212) 245-6557
10/21/2007 Posted by jchelsea
I have been to spas all over the world and thought I would give this one a try after the good reviews I read. Do not go to this spa! When I arrived my appointments had been erased from the book, with the receptionist claiming I had not confirmed, which I indeed had! Next, I was shuffled into a room where one of the staff told me she would be giving me my facial. She never introduced herself and spent the whole time telling me how I should use better more expensive products to clean my "delicate skin" rather than explaining the process and products she was using. My next treatment was a body scrub. The same staff person brought me to the new room which was merely divided from an adjoining room with a sliding partition. After my scrub, she showed me to the shower and proceeded to give me a hand towel to dry my whole body!!! Plus, I had no new robe and had to use the one covered in body scrub salt to make my way back to the treatment room for a back rub. The back rub was the best part, but only lasted 20 minutes. The absolute worst part of the experience was when it came time to pay. When I booked my treatments I specifically asked if I could use a spa wish gift certificate for payment during spa week. The person who booked my appointment said it would be no problem. Well I guess things change after they rope you in and offer you no choice in the matter. When it came time to pay the receptionist insisted they have a clear policy, on their website that they cannot accept gift certificates for specials. When I asked her to show me that on their website or any where in writing, she could not produce anything. When she called the manager I could hear the condescension on the other line. This was an absolutely terrible experience which left me more stressed than relaxed. DO NOT GO HERE.
Pros: Masseuse
Cons: Unfriendly, false advertisement, poor communication, overall stressful experience
2 out of 3 people found this review helpful
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