Faina European Day Spa
New York, NY 10019
Phone: (212) 245-6557
07/19/2008 Posted by shannondanielle
I was given a $100 gift certificate for my birthday. I chose the spa pampering package (body scrub, massage, facial, and lunch). I reserved the appointment with my credit card but informed the receptionist that I would be paying for my package with the gift certificate and cash. Without taxes and tips, this package cost $269. I was very excited about going to this spa. The two women who gave me the facial and body treatments were excellent, very professional, and friendly. The only sore point was when I was about to take off my robe to receive my facial. This older women (who was at the front desk) entered the room and she asked me if I was going to pay the difference between the gift certificate amount and the price of the package. I was insulted. Of course I was going to pay the difference; I can count. Did she actually think that I thought a $100 gift certificate would be enough to cover the cost of this package? What kind of question was that? Although I enjoyed the spa package; I won't be returning to that spa.
Pros: Ambience, employees giving the facials, massage, etc.
Cons: Lacking customer service skills
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