Elizabeth Arden Red Door Spas

10/25/09

A big disappointment

by jtimbie at Citysearch

I received a gift certificate for my birthday to visit the Red Door Spa. I've made it a habit to get two facials a year, and was really looking forward to the service, particularly since I am three months pregnant. The reception upon entering was nice - they were cordial and pleasant, and I waited about ten minutes before being met by my technician. Just after the facial began I noticed the technician was definitely ill. She couldn't stop coughing, and was sniffling as well. Being pregnant I was obviously not crazy about someone coughing all over my face, but what was I going to do? She seemed to be speeding through the facial(fastest facial I've ever had), and actually had to get up to leave the room a few times(she eventually opened a window too). Facials are not cheap, and I was really upset that not only was there sick person hovering over me, but she was moving as fast as humanly possible to get something done that was supposed to be a pampering and relaxing experience. This was the least relaxing and pampering facial I've ever had. Upon checking out(after trying to be sold numerous products by the sick technician) I was barely grunted to by the check out person. She literally slapped my change down on the counter and did not say thank you, or thanks for visiting our spa. Not a word. I was so disappointed with the experience, and don't want to tell my in laws how poor it was(they gifted me with the gift certificate), but don't want anyone else to waste their money or time visiting this place. It's not worth it - do yourself a favor and go to Bliss Spa instead.

• Cons: Sick technician, poor check out service

10/17/09

Great Spa!

by JustaGirlinNYC at Citysearch

I can't believe all the bad reviews.‎ Yesterday day I just had my 1st experience at the Red Door for Spa week. I got my very 1st facial and did the stress melter ritual (which is NOT a massage), The melter ritual is a scrub down, then oil apply, a foot or head massage and they you stay wrapped up for 20 min. My skin felt amazing and it was very relaxing. Najlaa was very sweet, she told me in the begining what the process was, so the treatment was quite and all I can do was relax. I was in a corner room that was above 5th ave, I did here a few car horns but this is NYC, it's common noise and did not affect me at all. After she was done she had me get dress and when she greeted me again with a glass of water for me. She walked me over to the elevator, pressed the button for me, walked in, press the next floor for me to go to and told me to Enjoy my facial!!! WOW I was so impressed. Then I went downstairs for my 1st facial, with Mikia. I'm 26 y/o and I have always been scared to get a facial because I'm very fair and have senstive skin and I didn't want to be left with bumps or redness. But Mikia assured me none of that will happen. She told very good care of me, offered me a drink or if I have to use the ladies room before she started. She applied everything gentle, never had anything get into my mouth or eyes. Did a parrfin on my hands and gave a great neck, shoulder massage. The extractions were a little painful but I'm a cry baby when it comes to pain, and she did it as gentle as possilbe but for the results I got it was worth it!! She did offered some products to purchased and to start using a new beauty regime. I declined the products for purchased but I will started the regime as she suggested.

The ladies at the counter were very sweet and always had a big smile! Going floor to floor didn't bother me at all. The lounge on the massage floor is gorgeous! Sit back on a nice couch, drink the yummy drinks! My wait for each treatment was less then 5 min. I can't wait to go back!!

The only con I have is the changing rooms on the 9th floor, very small and tight like a shower stall, but that's my only complaint.

The do have lockers that have locks, you set to code to the locker and go.

Thank you RED DOOR for offering this amazing deals for Spa Week

• Pros: Sweet staff, fast service
• Cons: Small changing Rooms

09/07/09

Not as bad as expected

by Meenasyaz at Citysearch

I got a gift certificate for the signature package, and after reading all the negative reviews, it took me a few months to muster up the courage to redeem it. Let me just say that it wasn't nearly as bad as I thought it would be! My swedish massage with Najlaa was awesome. She was very nice, and the massage was absolutely heavenly. I wasn't so crazy about my facial - it felt clinical, it hurt a bit more than was comfortable, and I was scolded for having less than perfect skin by my esthetitian. It really did not help me feel relaxed or pampered! My mani/pedi was probably the best I've ever had! Totally loved every minute of it! I should have skipped the makeup application because I never even wear makeup up, and I left looking like a socialite sextagenarian. Over all, I'd say the experience was OK. If I did go again, I'd book a massage and mani/pedi.

• Pros: Great massage, pretty space
• Cons: facial and makeup application

04/10/09

WORST SPA/SALON IN NY

by sandytaylor at Citysearch

BIGGEST DUMP EVER! This place is so gross. The aestheticians are terrible and rude- pushing products down your throat. Someone stole my underwear from my locker while I was having a facial- there are no locks on the lockers. This place is so dirt and the people working there are RUDE RUDE RUDE! The lady giving my facial was texting on her cell the whole time- her hands were rough and hurt like sand-paper on my face. It is so gross in there- not sure how this place has not been closed down by the sanitation board.. STAY AWAY

• Cons: GROSS

03/12/09

Great time at the spa

by Chavelly at Citysearch

I got a gift certificated for my birthday at Red Door Spa for a facial ,massage and mani-pedi.

I never been at this place before so I was quite nervous.At the front desk a very friendly young lady welcome me with a smile and direct me to the lockers and another lady walked me to the relaxation room, offered me a glass of lemon water while I sat down on an soft sofa I filled out my questionnaire form. Wow that was easy! I started to get relaxed already,the relaxation area was clean and not busy, but this area was very cold.

A few minutes later I was greeted by Liza who welcome me again. She explain to me the importance of filling out my form in case of any health problems or allergic conditions I thought that she was very professional

She made sure to ask me if there were specific parts of my body that I wanted her to focus on, as well as making sure I felt completely comfortable and my massage table was very warm and comfy. I have never enjoyed a massage as much as I did with Liza One of the best massage therapists I've come across in years.:-)

I got a facial after the massage , my skin feel fantastic,my manicure and pedicure treatment amazing,this was the best experience I ever have in a spa.

I would definitely go back and refer her to ANYONE! Amazing overall experience.

• Pros: The staff ,massage facials lemon water love it all!
• Cons: cold waiting room

02/17/09

highly recommended

by latoyagirl at Citysearch

I received this as an early Valentines Day present. I loved the mud spa bath and massage. Rhoda was terrific. Although I didn't pay for it, I took a look at the prices and it was a bit expensive. Definately worth it

• Pros: EVERYTHING
• Cons: slightly expensive

01/27/09

lovely relaxing day

by sisterfun at Citysearch

My sister and I visited the Red Door Spa few weeks ago and we both had a great experience . We had facials, massages and body scrubs and they were terrific. The therapists Rhoda and Liza were welcoming, friendly and very talented. They recommended products used during the treatment ,but there was not a hard sell - just a nice recommendation. We will definably return. We've been to a number of spas in the city - this was a great experience and a relaxing day.

• Pros: therapists and treatments

01/27/09

HIGHLY recommend it !

by spoiled4evr at Citysearch

I got few massages before, but none compare to the job done by Olga Liza. She was very attentive and receptive to feedback I told her that problems I was having and her fingers worked their magic.She gave excellent pressure and even worked on my feet . When I left I felt like a new person and my faith in massages has been restored. I HIGHLY recommend her especially for those who get a little nervous about massage-she's great I keep telling my friends to get an appointment fast and even though it was very busy the day I visited, no one made me wait. I recommend getting there early, the reception desk gets pretty busy.

• Pros: Amazing massage by Liza
• Cons: Very busy front desk

01/02/09

I love Liza's massage!

by Besmart at Citysearch

I came to Red Door last week with and old gift certificated from last mother's day and after walking all NYC with my xmas shopping in the bad cold wheather. I was so happy to find Liza my therapist she was amazing, managing to release pain and tension from my neck and back. She made sure that I was comfortable and warm.. It was the best massage I ever had, I highly recommend Liza when you are looking for relaxation just ask for the Signature massage.

• Pros: wonderful massage
• Cons: no sauna or steam room ....bummer!

12/06/08

Shoddy Service; Long Wait; Give Them a Miss!!

by aries30338 at Citysearch

I have to say considering the amount they charge their service leaves much to be desired.

Every time I've gone (3 times) I've had to wait at least half an hour. I work. I dont have time to waste, though obviously the way their appointments are run thats not something they're concerned with.

Additionally they obviously push your ladies to very very aggresively push other services onto clientele. Frankly I find this obnoxious and off-putting.

While the brazilian I had done was good the actual leg waxing was far from good. The fact that I'm tall should not be an excuse for a shoddy job. A lot of hair must have been broken when pulled because within a week there were areas with a centimeter of growth.

Give em a miss! Better folks to spend your money on.

• Pros: Convenient location
• Cons: Bad job, pushing additional services, not relaxing, keeps you waiting