Buttercup Bake Shop
New York, NY 10022-6352
Phone: (212) 350-4144
07/18/2008 Posted by RichGNYC
I had heard so many good things about Buttercup Bake Shop but I guess their business is so good that they can afford to offend and turn away potential customers. It was my boyfriend's birthday and he wanted to personally bake a torte to bring into work. He burned it in the oven the night before and was upset. I called Buttercup Bakery first thing the next morning and explained the situation and that I wanted surprise him with 24 cupcakes delivered to his office that afternoon; which was only 4 blocks from the bakery. I was working outside of the city or I would have picked them up and delivered them myself. The worker was very rude to me on the phone and told me that she could not possibly get the cupcakes delivered today and hung up the phone. I was shocked and offended by the poor customer service. I called Dessert Delivery instead and Joanne took great care of me on the phone. Although they were sold out of cupcakes Dessert Delivery had a beautiful chocolate cake delivered to his office complete with plates, napkins and a plastic knife to cut the cake all delivered by 1pm.... now that's what I call service. Call Dessert Delivery @ 212.838.5411 and tell Buttercup to keep their cupcakes.
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