Reviews & Ratings for Peking Duck House

11/19/11

Food is great, but service...well....

by A C W at Citysearch

Food...well, the duck is great, hands down! We usually go there just to have ducks. Only better duck I had was actually in the Palace (in Beijing, that is), where they used a thin steamed bun rather than a wrap.

However, Peking Duck House gets one star only due to their phone attitude.

For the past couple years, when we tried to get a duck or two for Thanksgiving of Christmas, we were told that they were sold out, and we should call in advance to reserve them.

When we tried to reserve two ducks to be picked up for Thanksgiving, we were told that we should just call 15 minutes in dvance, and that they've never sold out of ducks, and never turned anyone away. Basically, they are calling us liers, while it was only last Christmas when my wife and I went to get two ducks to entertin our guests, we were told that they only had 'last one' left, and the rest are to be saved for the restaurant customers because they are running out...

Well, good luck calling your customers liers...you get the one star for that 'SERVICE'.

11/09/11

Busy, fun atmosphere

by norma blue at Citysearch

Friendly, attentive service.

I'm not a fan of duck so I really can't comment on the specialty of the house- that's what everyone else in the rooms seemed to order :)

However, the HUGE prawns and broccoli were BA.

07/28/10

Great food and good times! A must go if you like chinese

by FoodieLifer at Citysearch

Been a customer for a few years running now and I would say if i had time to take a ride downtown I would definitely do so. Midtown is almost as good though. Had the grand marnier shrimp which are my favorite , as well as the seaweed fish which were like chinese fish sticks in a seaweed batter. Mmm. The peking lamb chops are a must try. Too bad it took me 2 years to figure that one out. All in all a very good experience so far. I havent had problems with the service but i guess its hit or miss. My friends and I had a great time drinking and eating there the other night. They will also do it spicy , real spicy if that how you like it.

A++

• Pros: Great food , good atmosphere , good value
• Cons: service could be better

07/24/10

Don't Even Think About It...

by Carl100 at Citysearch

Couldn't believe the service here could be as bad as some of the prior reviews made it out to be, but it was. Absolutely some of the WORST service I have ever experienced. I would never go back again. Not even any alcohol available to help you ignore the inhospitable, unhelpful and downright mean staff - to a man, they act like the fact that you're dining there makes them either bored or angry. While our waiter was carving a duck, there was an entire line of staff standing against a wall doing nothing but waiting - I asked one if he could get me a glass of water and his response was to point to our own waiter (who was busy) and then turn away from me in a rude and dismissive manner. And, although the duck wasn't bad, the food in general was quite ordinary.

• Pros: None
• Cons: Service

Response from this business

PEKING DUCK– July 27, 2010 at 11:35:28 PDT

Hi!, Thank you for your comment. I have already warn my wait staff that this is unacceptable and actions will be taken immediately with description to that person.We hope that you would accept our apology. Thank You!.

05/01/10

Excellent Food

by Alexia Cuellar at Citysearch

My boyfriend and were on our way from Boston to Florida and made a stop in NY city. We went to Chinatown and asked a Chinese lady on the street where we can have a good meal. She gave us an address on Mott St., and we headed there. To our surprise, the nice lady was there! she was the owner. She sent to our table free appetizers, the meal was terrific and we were very pleased of their service. Food was delicious, I still think of the great taste of the pork ribs with honey, and the shrimp! I would go again if we have the occasion to go visit NY in the future.

• Pros: Nice ambience, and great food & service.
• Cons: It took a little more time than expected

12/21/09

I <3 THIS RESTAURANT!

by Swimmerly at Citysearch

I go to this restaurant very often to enjoy all the meals. IT WAS DELICIOUS!!! The food and service was terrific! I read some previous comments about not being able to take the duck home but if you ask a waiter to pack the rest of the duck up for you, they will. I would definitely come back to this restaurant again and invite people. The restaurant had no tacky accessories on them so i would give them a plus on that. I would definitely come back for more soon!

• Pros: good food
• Cons: none

12/13/09

Extremely bad service, ok food....don't bother.

by swing2k at Citysearch

$50 for a duck is fine. But subject to abuse, arrogance, dissmisive service as a cutomer!! There is no way I go back here. There are other places for good Peking ducks in several Chinatowns in NYC (in Manhattan -- not Peking Duck House since they have same horrible services, Flushing Queens, 8th Ave Brooklyn, and Ave U Brooklyn)

don't bother and move on for good ducks and good service.

• Pros: ok food
• Cons: horrible service.

Response from this business

PEKING DUCK– December 15, 2009 at 11:58:35 PST

Hi, we're sorry for your recent experience at our establishment. We have been in business for about 30 years and we highly valued our quality of service and food. I have spoken to my staff about the value of politeness to customers all the time. I hope you would point out the incident that you described on that day an I will gladly comp your dinner.Thank You.

12/13/09

Long-Time Customer Deeply Disappointed at Deplorable Service

by lily08 at Citysearch

I have been a customer of Peking Duck House since 1994 and service has always been grudging and no-nonsense but adequate. Therefore, I do not have high expectations in terms of service. But, the service has turned extremely poor. At today's meal, I asked for four glasses of ice water. It took 10 minutes and I got two glasses of ice water. When my peking duck came, I had to ask for the rice, which should come with the food automatically. When I complained to the manager, the manager said, "yes, yes, yes" and basically dismissed me. This manager dresses like a manager but acts more like a bus-boy. They simply don't give a damn.

Adding insult to injury is the quality of the food. The home-made noodles were bland. The better-quality peking ducks come with a white bun and not the pancakes but the Peking Duck House has changed over to the cheaper quality pancakes and charges extra for the white buns. This is ridiculous considering they charge $48 for a peking duck, $20 more than other restaurants' peking duck.

Don't bother going. The decor is sophisticated for Chinese but why pay top dollar to be treated like dirt? There are many restaurants that serve peking duck now.

• Pros: Decor
• Cons: Slow and Bad Service, Food Bland and Cheapening Quality

Response from this business

PEKING DUCK– December 15, 2009 at 11:35:59 PST

Hi, we're extremely sorry for your recent experience dining at our restaurant. I'm pretty sure I'm the person who spoke to you about the white buns. We have been in business for about 30 years and we highly value our service and quality of food. We have always serve Peking Duck with thin pancakes but never with white buns.Because its eaten with pancakes to wrapped,rice does not automatically comes unless if ask that we do not charge. So We hope you and others will understand our restaurant. Thank you!

12/12/09

Duck duck duck boo

by bigezy at Citysearch

I went to the one in china town and I was excited about trying something new and i felt disappointed the place was some what nice to look at but the food was boring, cold, and what we payed for was simply not enough for two people........sorry but never again

• Cons: Cold food not so great service

11/05/09

Food is excellent!

by Vulcan1 at Citysearch

Everything was very good. My friend and I had steamed pork dumpling, bbq rib and spring roll appetizers and peking duck.

All were delicious. Service was excellent as well. The only reason I did not give it five stars is because the waiter left too much on duck after carving. The legs and quite a bit of meat was still on the bird. For $46 we wanted all the duck we paid for.

I guess they use it in their other duck dishes.

However, this would not prevent me from returning or recommending the place to others.