The New York Palace Hotel
455 Madison Ave
New York, NY 10022-6845
Phone: (800) 804-7035
New York, NY 10022-6845
Phone: (800) 804-7035
Avoid this hotel if you like good customer service
05/04/2008 Posted by ElinaBelin
After a red-eye flight and over 24 hours of no sleep, the hotel refused to accomodate us and made us wait for hours before allowing us to check in. They had absolutely no sympathy and paid no attention - their customer service is non-existent. Although the hotel itself is very nice, the lack of customer service will definitely prevent us from staying here ever again. The front desk staff were pretty much helpless, and the manager had no clue.
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