Enterprise Rent-A-Car

Editorial Review by Citysearch Editors

by Contributor

North America's largest rental car company boasts a fleet of more than 500,000 vehicles, including 120 different models. Long-term rentals are available.

06/12/08

Wonderful Customer Service

by FunnyGuy72

Renting a car was a breeze. The representative explained everything clearly, and she went out of her way to make sure my patronage was appreciated.

I commend Enterprise on their service.

06/12/08

Enterprise!!

by louyhu

I live in the neighborhood of this Enterprise location and whenever my wife and I go on a trip, we rent a car from them. The prices are very good for NYC and the customer service is great. No reason to go anywhere else. Thank you Enterprise!

• Pros: Price, Service

06/10/08

Way To Go Guys

by patriciaroberson

We rented a Luxury van from Enterprise Rent-A-Car in New York and the van was brand new with 1856 miles on it. We had lots of fun driving it to Orlando Florida, 22 inch Flat Screen and GPS worked beautifully. Patricia. Jamaica NY

09/17/07

Poor Customer Service

by flipmank

What I thought would be a quick and easy pick up and drop off turned out to be a frustrating experience. Most of the staff were overly friendly, asking way too many personal questions about my trip, etc, "where are you going," small talk, etc, while the main audible staff member chewed gum with his mouth open. He also insisted on shaking my hand upon arrival and after my return, as if our two companies had just successfully completed a merger. This felt more like I was in a Seinfeld episode. They failed to go over everything in the contract thoroughly when he forgot to ask me and my girlfriend if we both wanted to be down as drivers. After getting into the car, we returned inside and battled for his attention while he and his fellow staff member played with the next customer's toddler. I was surprised to experience this level of unprofessionalism under what I can only blame poor management and a lack of basic sensible company conduct policies.

• Pros: Semi-convenient
• Cons: Slow and unprofessional customer service

05/28/07

saved!

by wammy2525

enterprise you truly saved the day, rather the weekend! i waited to the last minute to rent a car and of course everyone was sold out- it was a holiday weekend so I am not sure what i was thinking....but

enterprise ou saved the day! thank you, thank you! after going to not one, but two car rental dealers- none could provide me with a rental but then i tried enterprise and bam! you had a car for me. the staff was so helpful- a vehicle just came early in as i was on the phone and associate let me know i could have that unit-yeah! enterprise will hence forward always be my first call for a rental car!

• Pros: service
• Cons: none

06/07/02

Good Prices with a Smile

by BryanMiller_Citysearch

the cars are not pristine but Enterprise works hard to please the customer -- in some cases picking you up and driving you to the rental lot.

Prices are about 20 percent lower than the big guys