RK Bridal
New York, NY 10018
Phone: (212) 947-1155
10/20/2007 Posted by nex123
NEVER EVER GO TO RK BRIDAL!! The service was disgusting and extremely bad. When I went to my 2nd alternation appointment, I pointed out things that needed to be fixed. And on my 3rd alternation appointment, whatever I asked on my 2nd appointment was still not done. We had to point out all the stuff again and they promised that it’ll be fixed when I come to pick up my dress. Today I went to pick up my dress and ONCE AGAIN, nothing I asked was done. It was so ridiculous. When I asked the manager (the skinny one with long brown hair), she was nasty and showed no concern whatsoever. We waited an hour and a half for them to fix up the dress. I complained about their service and all said was we’re fixing it now. But the point was that they charged me $300 for alternation, but can’t even get it done right. During this entire time, she never even apologized about their mistakes or the fact that they made us wait. It was supposed to be just all ready and I picked it up. It’s extremely poor customer service, unprofessional staff. When you try on the dress, they make you feel very welcome because they want your business, but the services after that is very very bad. The entire experience was stressful and a big disappointment. I do not wish to see another bride to go through this same kind of stressful experience. You will be stressed out from all the wedding planning and the last thing you need is to have to deal with poor customer service. Shopping for the dress and getting the dress ready is supposed to be an enjoyable experience, but not with RK Bridal. Trust me, shop elsewhere with better customer service.
Cons: bad customer service
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