RK Bridal
New York, NY 10018
Phone: (212) 947-1155
06/09/2008 Posted by PDI987
I just came back from RK bridal and had the WORST customer services possible!! I should have read the reviews first before I bought my dress from this place. The previous reviews were correct that the lady who measured me DID order a dress one size bigger for me. As soon as I went to pay the deposit, the cashier made sure that I will remember to call and book 3 appointments for alterations. My first fitting was last Monday June 2 @ 1pm, but I've forgot and missed the appointment. As soon as I realized, I called to rescheduled and also mentioned that they did not call me to confirm my appointment. The lady on the phone replied "we don't do that'. Anyway, I got another appointment for today @ 11am, but had asked for a later time so I can go during lunch hour. But she told me 11am is the only available appointment. I got there at 11:05am and they told me my appt is at 1pm. I told them they made a mistake. They also have my name down incorrectly. I waited 20 minutes, with which with the sales lady keep telling me that she'll be right with me. But she’s actually avoiding. Then after 25 minutes I asked to speak to the manager, another 15 minutes pass and no manager. Went to the front desk and spoke to a manager. She went to find out the situation and came back to tell me that she could not help me b/c the computer has my appt at 1pm. I told her it’s only an hour away now, since I have waited for an hour already. She told me my tailor is not there yet, and no other tailor can help me until 1pm. I’m so disgusted with their service, I took my dress and left.
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