On the Ave Hotel

07/08/2008 Posted by U2FanU2

I recently stayed at On The Ave Hotel and had an amazing experience. We arrived to a friendly staff, eager to make sure we had a fabulous stay in the city!! the hotel was located in my favorite neighborhood in all of NYC--the fabulous Upper West Side in the 70's. The rooms werent reasonably priced and were a good size for NYC standards. I highly recommend this hotel to anyone visiting the city, especially if you want to "breathe" and not be right in the madness of midtown!!!

Pros: location, adorable, great staff

10/26/2007 Posted by 1003reviewer

Booked a deluxe room at On The Avenue after my wedding on the Upper West Side. Showed up in wedding gown with groom in tow, so there could have been no doubt that this was our wedding night. The room was absolutely freezing, and when we called to complain, the desk was not apologetic and told us to OPEN THE WINDOWS to warm the place up. Except of course it was cold out, and the traffic would have been loud if we had opened the windows and we were only on the 4th floor so there would also have been a car exhaust issue. So we just turned up the heat and went looking for nice warm bathrobes. Except of course there was only one nice warm bathrobe. I dunno. One would expect a little more from a nice New York "boutique" hotel. One would expect more from Motel Six. Plus of course, professionalism aside, if the hotel staff had been human in any way they might have had the instinct to offer us a different room, or extra blankets, or anything to make the (I repeat) wedding night of a couple something other than an experience that roughly approximated winter camping with inadequate supplies. Fortunately we escaped their clutches the next day and had a honeymoon in a place warm enough to help us recover from the whole icy experience. The Excelsior or the Lucerne are other Upper West Side Hotels that might actually be worth checking out. This place is not.

Cons: poor service, uncomfortable room

07/09/2007 Posted by cole728

Recently stayed at the hotel (7/07). I found the customer service lacking, amenities nil, and the concept of a penthouse "suite" to mean something different. ( and not in a good way). The only thing that made the stay worth it was the magnificent view.

02/10/2007 Posted by kkanellis

I was so pleasantly suprised by this hotel! The hotel staff is extremely friendly and helpful, the rooms are cute, clean, the beds are so comfortable and the bathrooms are great! For the price, I have never seen such a cute hotel in NYC. I typically stay in Midtown or Chelsea but will definitely stay here again.

10/15/2006 Posted by siseneg

I was very pleased with my stay at ON THE AVE hotel. The staff was acommodating and friendly (the doormen are young and easy on the eyes!) The rooms are clean and comfortable. The hotel does not have a bar, however there are a number of great restaurants right around the corner. It was a little noisy at night, but we were in the Big City afterall!

Pros: helpful, friendly staff; clean; good price

Cons: noisy; no bar

01/24/2006 Posted by sunnie2179

Everyone at On The Ave was just wonderful. The front desk was helpful and the doorman helped with cabs and luggage. Right when I walked into my room I felt relaxed. The bed was so comfortable and clean, and the bathrooms were emaculate! I would recommend this hotel to anyone staying in the city and is looking for a nice neighborhood that isn't too busy, but with anything you could ever want near by!

01/01/2006 Posted by swanny2

One word "horrible" experience! Horrible Horrible Horrible Horrible Horrible Horrible

06/03/2005 Posted by suzette42

I was scared to stay here after reading some of the negative reviews posted by other members but my experience has been wonderful. The assistant front office manager Eddie Ruiz checked us in and we asked for an upgrade and got a wonderful room with a great view. The front desk staff has been nothing helpful and let us not forget the ever helpful doormen who assist with cab retrievals and offer excellent advice in terms of restaurants and activities. The house keeping staff are also very friendly. I hope that this review allows anyone that is wary of staying here change their mind. The complimentary high speed internet access in your room is a plus for business travellers. Ruby Foos is nearby and has excellent food and drinks.

04/19/2004 Posted by callmemissroxy

if you go to the website, you expect you will be staying in a much nicer place than you will be. Im sure the suites are much nicer, but the superior room was very small, very dark, and lacked many of the "included" ammentities. we two windows, both of which faced brick walls. and the room service is really delivery from a just ok diner across the street. The shower was nice and the top floor balcony was nice. I think it was a bit overpriced.

Pros: clean

Cons: , dark

05/06/2003 Posted by EricTownes

Tiny rooms, confused front desk. Very inconsistent when discussing room rates over the phone, then even in person. This place needs work.