Reviews & Ratings for Robert Stuart Salon

02/29/12

consistently good haircuts for men

by tmtstn

knows how to handle grey hair. Been going to Robert since Amsterdam Avenue, before my hair turned mostly grey. Other haircutters there are good as well, though go to Robert if you can an appointment.

01/24/12

Great haircut & highlights!

by Kpedone

Best haircut and highlights! Roxana is great. I highly recommend her. She is so nice & really knows what is going to look good. The color is perfect and my haircut is just the pick me up I needed. I trust her ideas and suggestions 100%.

01/20/12

great haircut!!

by amylf738

i live a block away, and tried this place out, was amazing, i got a fantastic hair cut, honestly one of the best ever, the layers fall perfectly and she was very attentive to what i wanted, i have long hair and cannot stand when people cut too much, she cut the perfect amount, so it is still long but shiny and bouncy and i also always get great blow outs with roxanna, highly recommend her!!

01/20/12

Very disappointed

by 1stTimer

I chose Robert Stuart Salon because of the rave reviews on CitySearch. So many people mentioned that Robert really listened, was patient, took the time to get a full understanding of what his clients were looking for & then executed that excellently. I was very nervous. I’ve always had a slight, unruly & untamable wave to my hair that made every style I’d ever had look bad. I’d found a stylist who figured out how to cut it so that my hair WANTED to & did lay exactly the way I wanted it to (total wash-n-go: no blow-drying, no product, just shake my head and…) & it was a miracle, regardless of humidity, for 8 years. Then the grey hair started to come in & it's much wavier-heading-toward curly & the old cut didn’t work anymore. So, I let it grow out for 3 months of ugly, & decided that I’d handle the transition with a perm until it was entirely curly/wavy on its own. I insisted that Robert & I talk before my hair was washed. I had brought pics of the fabulous cut I’d had for the 8 years, pics of how it looked now in various levels of humidity, & pics of the type of perm I thought was appropriate. Robert said that he could shape it to make it look good again without the perm. As he was cutting, I showed him where I knew my hair would react badly to the things he was doing.

When I got home & looked in the mirror, I wanted to cry. This was the most expensive haircut I’d ever ever had & it looked awful. Two days later humidity was low, so I blew-dry my hair, & it looked OK. Robert gave me a very nice haircut. For someone with straight hair. I don’t HAVE straight hair, even in dry weather. I was very clear about that (& he could see it when I’d come in), & about “NO maintenance.” I felt as though Robert hadn’t listened to a word I’d said, hadn’t taken into consideration what he saw & felt in my hair, nor paid any attention to all the pics I’d brought. And now I have to spend months growing it out again enough to get the perm that I went in saying I wanted in the first place.

The manager told me that if I was displeased with the cut within a week, Robert would re-do it for free. I called the next day & explained the entire situation to one of the managers, including the fact that I did NOT want Robert to cut a single hair more—I didn’t want even shorter hair or more layers to have to grow out. She told me that I should come back & that of course there would be a discount because of what had happened.

The next week I met with Robert, who could see that my hair was indeed curling & waving contrary to what I’d said I wanted, but said HE thought that it looked really good. I was very clear in our talks & with all of the pics I’d showed him that this was nothing like what I’d want. Mona, the woman who handles perms, discussed all of the pics I’d brought with me of the type of perm I wanted & thought would look best & she seemed to understand me. We agreed that I should grow it out so it could be styled properly after the perm.

When I asked Robert how the discount was going to be handled, he looked completely taken aback. He said I’d come in needing my hair restyled & he’d done that. And that he was willing to “fix” it since I was dissatisfied. I responded that I’d come in telling him that I thought I’d wanted the perm & that I only had him cut it because he told me it would be best to do that rather than get the perm. Very very reluctantly, he said he’d give me a 10% discount, but only since I asked & not because of any problems with what had occurred.

So now I have to grow out a very expensive haircut that didn’t work & wasn’t what I’d asked for. I really liked the feeling that I got from Mona, & (to the utter amazement of my friends & family who are aghast at this whole situation) am considering going back to her for the perm. It’ll be a long & uncomfortable several months before I have can even make that decision.

01/20/12

So your setting the record straight

by angelllll

So your setting the record straight your a friend of Roberts with your own agenda ,while nobody is perfect you try to make HIM perfect ,clients know when they are being rushed and are having an unpleasant experience and not getting the cut or color they desired you attacked their reviews as having no basis clients did not go there for excuses they went for a great or at the very least satisfactory service!as for lack of communication between client and colorist why? A PICTURE SAYS A 1000 WORDS! And yes color outcome depends on existing color and texture etc Know what your looking at !To make the broad assumption about jr stylists was terible based on your statement, no one ever would want to see one !And many are super talented ,to knock the client very displeased with her haircut to the point of presuming that even the most famous stylists probably woudlnt have pleased her was a weak attack on that client for having Her own opinion about her hair it wasnt yours and if even only discernable to her it matters!Shes the one wearing it and paid for it! not bein able to say no IS greed not genorosity and to acccomadate one sometimes means unaccomadating another , and oh contrare many shampoo persons are extremely friendly and many many times acknowledged and theres a huge diference between rude and not wanting to be there, and super friendly even if thats the clients perception, in business even the not so super friendly should at least be responsive and show professionalism and that they care! geez excuses excuses, so some days he cuts better than others he is not a machine then dont run an assembly line and try to work like a machine ! not everyones hair takes the same amount of time book accordingly im thinkin their were consultations and if not book when proper time is available a rush job is just that ,now Robert im sure is just as good a stylist as anyone im not trying to take that away from him but your setting the record straight! was as crooked as some of his haircuts that clients wrote a review about !

12/02/11

Professional, quality products and beautiful interior

by Sue Weinstein

Robert's salon is housed in a newly renovated historic brick building that has been artfully designed with contemporary fixtures. I started going to Robert 5 years ago when my niece recommended him to me. I am bicoastal and needed to find a good hair salon in NYC. When I first went to Robert I had very short hair, he suggested that I let it grow to soften my face. I was dubious but went along with his recommendation. Though It took a while to grow out, today I could not be happier. My husband says that he has never seen my hair look so good. Unfortunately he too would love to go to Robert but he is bald, something that even this outstanding stylist can rectify. I have my hair highlighted by Theo, who has had long experience and knows her craft. I highly recommend Theo and Robert. Give them a try!

11/09/11

mediocre quality, cannot recommand that salon

by Andreelouise

I am not convinced by the services of this salon. The colour I got (highlights) turned quickly into a yellow tone and the cut made by the chef himself is neither precise nor artful.

11/03/11

Best colorist and stylist

by Joannastathis

Jose helped me get my hair the color I wanted. All I had to do was show him a picture and 45 min later he was done. Friendly, efficient, and knows what he is doing. He even cuts my boys hair and they love him.Thank you Jose!

08/24/11

best high lights in NYC

by snowbunny45646

Ok i got my hair highlighted on Sunday by Keila

1.She so easy going and professional

2.I had an idea of what I wanted to look like and she explained,what it would take to achieve it

3.she was attentive and nice

4.the result where so natural and soft looking

5.she even took over the blowout for her assistant and finish it self

The result are beautiful and elegant hight light with romantic waves,I feel like I HAVE movie star hair

I highly recommend Keila

07/26/11

Great Experience!

by loveology

I recently had a cut and color with Keila. She was great! She was very patient and has great skill. My hair is now a deep red color and I love it. I will return!