06/13/08

Stay far from the manager

by two78

Nice, ample salads and fine pizza if you ask for it to be well done. The staff is fine. But the manager is one of the most offensive people I've ever encountered in a restaurant. I've grown accustomed to seeing him berate the staff, but tonight he tore into a woman and her two kids for seating themselves at a table intended for them before the table wasn't completely clean. They left. Intolerable behavior from the boss.

• Pros: Decent, simple food
• Cons: Choleric boss

01/24/08

Worst dining experience

by allisonchambers

We went for my friend's birthday dinner and was shocked by the TERRIBLE managment. We brought our own cookie cake and was not allowed to eat it there without paying $5 PER plate. The manager came out and was terribly rude to us and RUINED our dinner. I have never experienced such rude behavior by management.

01/04/08

New Year's Eve Dinner Disaster

by jer1nyc

To be honest, food was clearly not our top priority on the biggest party night of the year. Totonno's was there, it didn't look too crowded, and we just wanted to get some grub on before we boozed it up. Big mistake. I already knew Totonno's had a great reputation as a pizza-maker, but I think I had heard better things about the original in Brooklyn. I probably ordered the worst thing you could order at an Italian restaurant/pizza shop: chicken fingers. Yeah, I know, what was I thinking? Well, I wasn't that hungry and I just wanted something light. My two friends ordered chicken parm, and chicken marsala, respectively. We ended up waiting almost an hour for our food, which in restaurant time, is an eternity. They kept giving us the "one more minute" runaround. Luckily, the food showed up before the ball dropped. Not that we felt very lucky when we looked down at our plates. They dumped four of the most unappetizing chicken fingers in front of me. How can you screw up chicken fingers? These chicken fingers looked like they had been run over by a car, breaded with saw dust, and overcooked. I refused to eat them and they took it off the bill. I could tell by my friends' plates, that their meals also looked very mediocre. The chicken marsala looked like it fell out of a Hungry Man dinner box. The chicken parm didn't look too bad, but the pasta was school cafeteria quality. Can you imagine waiting an hour for bad Italian food at $16.95 an entree? The only thing they got right was the bread and olive oil. If you do go, stick to the pizza. People who came in while we were waiting, got their pies in no time, and we're out the door already before we got our stuff.

08/06/07

Buyer Beware!!

by mariadesoto

I'll make this short and sweet. The place has decent pizza (although it is overpriced and usually delivered cold). If you do you a debit card be sure to check your bank statement online the next day because they like to tag on a few extra bucks.

Too bad the service is so poor and the restaurant is run by a bunch of crooks because like I said the before, the pizza is decent. CASH ONLY OTHERWISE YOU'LL BE IN FOR THE TOTTONNOS TAX.

thanks and have a nice day.

• Pros: Fresh Ingredients
• Cons: Owned and operated by A crew of CROOKS

04/29/07

HORRIBLE SERVICE!!!

by jiral

This place has the worst customer service EVER!! I had my shares of bad service but this was by far the worst. Since it was my first time there I was unsure about what to order so I took a little time deciding on my final choice but the server gave me the biggest attitude and at one point took the menu out of my hands! The food was overpriced and was not even that great. If I were you, I would save your money and goto another italian/pizza place on 2nd ave.

• Pros: If you like throwing money away, this is the place!
• Cons: Horrible customer service!

03/26/07

average pizza but horrible price gouging

by mkriegal

so first the pizza. it has fresh mozzarella on it which some people like, some don't. i like plain old ny pizza which this was not. otherwise, it seemed high quality was normal sized pie. what i did not like, was a pie with one topping cost $20.50. remember, this is pizza...not a steak. i love pizza (it's probably my favorite food) but this is way overpriced and not good enough to cost this much.

about the management. we were there for my friends birthday, 16 of us...large group. they said since we were a large group we had to each have a minimum of $15 or they would add the difference. this is a pizza place...not a fancy restaurant. we argued a bit but to no avail. most of us were sharing pizza and even with their extravagant prices, most of us weren't spending $15. Another thing was my friend had a cake for her birthday. she wanted them to cut it for us and serve it. i can understand a fee for this, but it would be $3 a plate. for $3 i can buy my own dessert for that price and they were just price gouging. we ended up using the difference for the $15 dollar minimum for serving the cake since we weren't going to reach the minimum. so in the end, i had 4 slices of pizza and a beer for $25. a little insane? i think so. i don't plan on returning.

• Pros: pizza if you like fresh mozzerella
• Cons: prices, treatment of groups, attitude towards customers, prices again

01/24/07

Good food, bad service

by cjnyc322

I have been to Totonnos twice now and both times I have left saying, "good food but what is the deal with the staff?' The hostess has been pushy with us each time we have been and the wait staff is very spacey. (You have to ask for something at least twice before you actually get it.) The first time we went, we actually thought that the waitress was on something because she seemed so out of it and confused when she took our order which was simply pizza with one topping. The food is good, not the best I've had in the city, and if you are looking for good service, definitely do not go to Totonnos.

• Pros: food
• Cons: Service

09/28/06

casual lunch

by jwillmott

I had a hankering for a small pizza for lunch, but did not want the pedestrian stuff from all the locals, ie too much bread crust, indifferent sauce, lousy ingredients. Have had good luck downtown, but was in upper east side. Had hear of Tontonnos in Brkyln, but never get there, so tried the upper 2nd Ave place. Very quiet in mid week for lunch, but the pizza did not disappoint. $10 bucks for individual and a reasonable pinot grigio to wash it down. Very pleased.

• Pros: price, pizza, wine price

12/31/05

An average pizza place

by nychica5

nothing special. pizza was really good, but nothing to write home about.

12/28/05

Mixed Reviews

by helyn32

I've dined at Totonno's three times now and still can't muster up the enthusiasm to rave about this place. The pizza is good, but for $20-something a pie, one must wonder if it's worth it. My boyfriend is a fan of their veal parm and their salads are okay (adding the salami / cheese combo is a must!). Don't expect friendly or attentive service...OR an ambience that is anything more than tacky. Also, be wary of what time of the day you go; around dinnertime, the restaurant becomes a jungle of diners and hustling waitresses.