09/22/09

No understanding of customer service

by Not happy

The first time I showed up at this hotel with a reservation through expedia I was told that there were no rooms because they were remodeling, something was wrong and there were no more rooms available. They said I could stay at another hotel, at a higher price. I had a package delivered to the hotel for a first thing in the morning meeting and they told me they had no access to the package, so they wanted to move me to a different hotel, at a higher price without the package I needed immediately. This is NOT customer service. I ended up at a higher priced hotel and NOT prepared for my morning meeting.

I decided to try again at this hotel, optimism.... Again, through expedia I scheduled a week long business trip. In the middle of the stay I needed to extend by a day. I called the reservation desk today, was told I could extend the day but not guaranteed the same room. I asked if I gave my credit card to the front desk (because through expedia you pre-pay so they don't have those details) when I got back at the end of the day if I could be, answer -- yes. Well I got back this evening and the answer is no, we are booked and was told that reservations was out-sourced and took ZERO accountability. This hotel does NOT deserve business. Customer service has ZERO parlance. With the tons of hotels in NYC don't stay here!

I appreciate your attention!

my best,

PSR

• Pros: location
• Cons: everything else

04/23/08

Nigthmare in the Hotel Paramount

by honestlymost

We stayed in this hotel in marc 2008, the room they gave us was tiny, was impossible to open the suitcases inside the room, that was bare patch, and the bathroom are so, so old, almost twenty years without improvements, they don't have windows...Also we've been in public restrooms cleaner than our room...

At the recepcion told us they will be chargin 50$ per day for any damage we could make.... and fridge of the room was closed and out of order..

The gereral impresion of the hotel is so dark, and they have music at hihg volume, maybe they suppose that make them more cool...

We were stolen inside the room(1300$), and they tried to avoid to call the police, I had to call them from my room (911), when the police came, the manager tried to avoid take responsibility for security of the room, of caouse, they charge us every call (1,25$ each), even to the police...

Leaving the hotel they charge us 2$ per suitcase, just to take care of them for a few hours...

I truly recommend you not to go to this hotel, you are warned....

• Pros: its a joke?
• Cons: rooms, service, prices, guest service, dirty.....

01/28/08

Awsome Location, Service and Staff!!!

by JanetteandJose

We live in Miami, FL. We have been in NY 3 times now and always stayed at the Paramount. We have received an outstanding service, the staff is really nice and helpful, and to be honest our room, which was a superior queen, was not small, it was a normal size, remember that for the most part hotel rooms in New York are not huge, We are very pleased and would recommend this hotel to anyone!!! We love it!!!

• Pros: Awesome Location - Nice & Helpful Staff - Cute Rooms
• Cons: None - Everything was perfect!!!

01/23/08

I am writing my first review after staying here - DO NOT STAY HERE!

by captyoung

I am a business traveler in my early 40's I am at Gold and Silver levels for a couple of hotel chains. I could not get into those hotels for a convention I am attending in NY. I bid on P*****line @ $250 and got The Paramount. I MADE A BIG MISTAKE! The room is the size of a walk-in closet. The closet is so shallow that the hangers have to sit at an angle. The TV is an 8" screen! The room is 7' across with the bed sitting (on the floor) against one wall which leaves about 2 feet of foor to walk. If you turned the bed sideways in the room it just about touches both walls! The bathroom is like a narrow hallway, not a square but a rectangle shape. Trying to paint a picture here - If you walk into the bottom of the rectangle you pass the sink, then the toilet, then the shower. It is 2 1/2 feet wide! If you are bringing your spouse and are used to normal hotel chains your wife/ husband will not be happy. DON"T DO IT!! Why am I writing this review? I am road warrior that uses CitySearch for good advice on restaurants, hotels, etc and this is my opportunity to save you from what I went through. PLEASE DONT MAKE THE MISTAKE I DID! I want you to enjoy your trip to NY. This hotel was rated 3 stars by P****line, in my opinion it is 1 star.

• Pros: Close to Times Square, Bellmen
• Cons: Extremely tiny, micro sized rooms. Water damage ceilings, carpet was crispy under my feet!

11/19/07

WORST HOTEL IN NEW YORK

by jennymatic

Living in New York for 10 years, I recently relocated... but come to New York weekly on business. When I arrived, I found there was NO evening dining and NO RELIABLE INTERNET. The night manager was incredibly RUDE, and underlined that I had to pay for the full night even though I had only check in, went out to dinner, only to return 3 hours later to find there was NO INTERNET. They wouldn't even work with me for a reasonable cancellation for only 3 hours. The supervisor didn't even return my request for a call the next day.

This hotel is MISREPRESENTED on the internet, and DOES NOT OFFER PUBLISHED AMENITIES --- not even disclosed upon check in. BE WARNED: if you sign the check in card, you have to pay the cancellation, REGARDLESS (you might want to check if your room even has a bed before signing).

The rooms are TINY. NO 'HOSPITALITY', NO INTERNET, NO DINNER, just a yellow pages (HELLO, YELLOW PAGES? THANKS).

GROSS SERVICE, AS GROSS AS ITS LOCATION. The bellman are a saving grace, who happily got me in a cab to go to the MARITIME (much better service, better location and staff, and better prices).

DO NOT WASTE YOUR TIME. Makes me feel sad that this is how visitors see my beloved city.

10/25/07

Don't Do It

by namruf32

The rooms are small but work for two people max. The "hip" stainless steel bathroom sink was falling apart but functional. The AC was a joke. After resetting it setting in several times the room remained at a roasting 74 degrees. Now on to the best part, the bed, and I use the term loosely. After three night I still can't tell if I was sleeping on concrete or a torture table. My back will never be the same. All in all, the place it trying to be hip but just missed the mark. Needs some major investment in the rooms. One good point though, the W Hotel is just around the corner.

• Cons: beds from hell

09/11/07

Checked In & Checked Out

by glo1229

My boyfriend and I were really excited about this hotel. We made it to NYC early and checked in but our room was unavailable. The staff offered an upgrade to a smoking room but we declined, of course, and opted to wait. Long after check in time, we received our keys and headed to the elevator. Another couple was in the elevator and stated "don't take the elevator to the right, we got stuck in it." The thought... a dark elevator... stuck... really freaked me out but that was just the beginning. Not only was it dark it was HOT! They did not have the air on in these elevators much less the hallway. We finally arrived in the hallway to a strong stench of cigarette smoke... This is not just a quick sniff of smoke... this is a long overdue cigarette stench-must have been smoking floor-disgusting. We arrive in our room to find the smallest hotel room I have ever been in (and I have stayed in other hotels in NYC-I know they are generally small but this was ridiculous). In any event, we called downstairs to notify the staff of the cigarette stench and they said "someone is cheating" - that is what you tell customers who pay a lot of $ for a non-smoking room - I am sorry that does not cut it. The elevator and hallway are dark, the carpet was filthy, the bed is literally on the floor and the bathroom was dirty. I lasted about 2 minutes and asked to check out. We ended up at The Broadway Inn Bed and Breakfast on the same block. Rooms were clean, good rates and the staff was exceptionally nice. To be honest, I don't think we were the first couple to make a b-line to this place after leaving the Paramount Hotel.

• Pros: the bell hop
• Cons: everything else

08/04/07

Warning, stay sway at all costs!

by nyc_hotel_guide

The hotel has just changed hands and they closed there restaurants and canceled there room service as well as removed the mini bars. That's right can you believe that they expect to continue charging insane rates to stay in a closet size room and you can't even get a can of soda or even ice sent up to the rooms. Stay away at all costs you've been warned!

• Pros: Nice Staff
• Cons: No food, No ice, No fridge, but lots of dirt!

05/14/07

Beware the lobby fascist

by jdixon81

I'm a New Yorker whose elderly parents are visiting and staying at the Paramount. The hotel is nice enough, location is OK, room small. But if you stay there, look out: while finishing off a drink brought in off the street, we were accosted in the lobby by a frosty security guy who ordered us out in a not-at-all-pleasant manner. Apparently, there are tiny signs off to the side, with impossible-to-read grey-on-grey lettering telling guests not to eat or drink. Why grey-on-grey? Because they have to look trendy, although this also makes them completely unreadable from a distance. He was enforcing the rules, but there's pleasant enforcement and rude enforcement - and this was rude. I won't recommend the Paramount to out-of-town guests in the future.

01/29/06

Perfect!

by speoples

I stayed at the Paramount from Friday thru Sunday. The service was great. Everyone was very friendly and helpful. The room was not huge, but it was perfect for me and it would be great for a couple. The bed was also extremely comfortable.

The decor and detailing of the room was great. Every one of my friends who visited me at the Paramount fell in love with the look, feel, and details of the hotel and my room.

The Times Square location was beautiful! The hotel is just a few minutes walk from the subway. My view wasn't great, but I came to NYC to hang with my friends not play hermit in my hotel room.

I would highly recommend the Paramount to anyone looking for a chic, minimalist hotel experience.

• Pros: Affordable, Close to subway, Chic, chic, chic!
• Cons: Parking