Milford Plaza Hotel
New York, NY 10036
Phone: (212) 869-3600
Fax: (212) 944-8357
05/04/2008 Posted by rixster
Upon check in we were told to return after 3:00, as our room wasn't ready. This was acceptable, as the check in time was 3:00. We checked our bags with the Bell Man and went to have some lunch. When we returned at 3:30 we were told that our room wouldn't be ready until 4:00. When we returned we were told 5:00. By this time we were frustrated. A manager was walking by and told the woman to provide us with an available upgrade. When we got up to out floor it smelled of fresh paint. We opened our door to find a room that didn't even match the picture of what we saw on your website. When I called to check on this I was told that this was what we reserved. We weren't even provided an upgrade, but a room that we already booked. The bathroom was so small and the toilet paper holder placed in such a position it was difficult to sit on the commode. There was very little hot water and when we called it in we were told that's they way it works. We spent three days showering with alternating hot and cold running water. It was ridiculous. The remote control to the TV worked sporadically and every time we turned on the TV it was so loud we wouldn't be surprised if they could here it on 8th Avenue. Finally, when we went to the Concierge to find out where the show we had tickets to was playing she sent us to the wrong place multiple times. She was so unfriendly and made us feel like we were interrupting her and asking silly questions. I have travelled a great deal over the years and never have I experiences someone so unwilling to help. One last point. It's great that you have a place to store bags prior to departure, but it is so unorganized that it took thirty minutes for us to get our bags back. There was a line of ten people behind us, and someone that looked like a manager walking in and out offering no assistance. This poor man was there all by himself frazzled.
Pros: The Club room was nice and well stocked
Cons: Everything about this place is terrible
Write a review and share your thoughts with others
