Kleinfeld Bridal
New York, NY 10011-3602
Phone: (646) 633-4300
04/16/2008 Posted by jessicawed
I went to Kleinfeld Bridal two weeks ago and was not impressed. When I arrived I was "greeted" with indifference and told to fill out a survey and wait. My consultant came to meet me and my party (sister and two best friends). We went into a very small changing room where she asked me a few questions and she left us to get my first dress. When she came back she asked me to change infront of everyone! No robe, no screen...just drop everything and get in the dress. I asked the people with me to step outside for a moment while I changed. After trying on dresses that were on my top five, I could not choose. I told her I wanted to think about it as this is a large and important purchase ($4000 to $6500) and she kept pressuring me to pick one and put a deposit. My party and I were mortified. The entire time I was there, there were film crews taping other brides. I noticed their consultants were smiling and very enthusiastic. Unfortunately, I decided to go elsewhere as I did not like being treated like my day was not as important as those who agreed to be on television. I did not like being pressured into spending a large amount of money and I would have appreciated a smile and some nice words!
Pros: Large selection of dresses
Cons: Bad service, inadequate changing areas
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